Apply on Employer Site

Koniag Government Services · 1 day ago

Application Liaison (REMOTE)

United States

Full-time

Remote

Mid Level

3+ years exp

Koniag Government Services is a company that provides enterprise solutions and professional services to federal government agencies. They are seeking an Application Liaison to act as a bridge between business stakeholders and technical teams, ensuring that technology solutions effectively support business needs. The role involves gathering business requirements, coordinating with technical teams, and providing training and support for application users.

EnterpriseGovernmentProfessional Services

No H1B

Security Clearance Required

Responsibilities

Act as the primary point of contact between business users and IT departments for assigned applications

Gather and document business requirements, translating them into functional specifications for development teams

Coordinate with technical teams to ensure proper implementation of application changes and enhancements

Provide guidance to users on application capabilities, features, and best practices

Create and maintain application documentation, user guides, and training materials

Deliver training to end users on new applications, features, and workflows

Test application updates and new features before they are released to production

Identify opportunities for application improvements and process optimization

Assist in troubleshooting application issues and coordinating resolution

Participate in application deployment planning and change management activities

Monitor application performance and user satisfaction metrics

Collaborate with project managers on application-related initiatives

Maintain awareness of business processes and how they relate to application functionality

Provide regular status updates to stakeholders on application projects and issues

Support the full application lifecycle from requirements through implementation and maintenance

Qualification

Business analysisApplication supportRequirements gatheringApplication testingUser documentationChange managementCustomer service orientationCollaboration toolsAgile practicesTraining experienceSQL knowledgeCommunicationProblem-solving skillsAttention to detailOrganizational skillsAdaptabilityProject management concepts

Required

Ability to obtain a Public Trust

Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field preferred

3+ years of experience in an application support, business analysis, or related role

Experience working with enterprise applications and systems

Background in bridging business and IT functions

Excellent communication skills with the ability to explain technical concepts to non-technical users

Strong understanding of business processes and how they relate to application functionality

Ability to translate business requirements into technical specifications

Experience with requirements gathering and documentation

Knowledge of application testing methodologies and practices

Proficiency in creating user documentation and training materials

Strong problem-solving and analytical skills

Ability to manage multiple priorities and stakeholders

Customer service orientation with a focus on user satisfaction

Familiarity with project management concepts and practices

Experience with change management processes

Adaptability to changing business needs and technology environments

Proficiency with Microsoft Office suite and collaboration tools

Attention to detail and strong organizational skills

Preferred

Experience with specific Defense Personal Property System (DPS), Electronic Transportation Operational Personal Property Standards System (eTOPS), or MilMove

Knowledge of IT service management frameworks (ITIL)

Experience in government contracting environments

Background in software development or IT operations

Knowledge of data analysis and reporting tools

Experience with process improvement methodologies

Familiarity with agile development practices

Training or facilitation experience

Knowledge of database concepts and basic SQL

Experience with application lifecycle management tools

Change management certification or experience

Knowledge of relevant compliance requirements for government systems

Experience with user acceptance testing coordination