Tampa Electric · 13 hours ago
ITIL Process Analyst, CMDB Focus, Progression
Tampa, FL
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expTampa Electric is a subsidiary of Emera Inc., dedicated to providing reliable electricity to approximately 780,000 customers in West Central Florida. The ITIL Process Analyst is responsible for managing IT Service Transition and Operation processes, specifically focusing on Change, Configuration, and Problem Management, ensuring compliance and effectiveness in these areas.
EnergyMiningRenewable EnergySolar
Responsibilities
Participates and assists in daily operations along with business partners, subject matter experts, and the compliance team to ensure that processes are followed, improved, and effective. (40%)
Leads projects, cross train peers and consult on the work of business partners, subject matter experts, and help the compliance team develop more robust and focused processes to meet compliance requirements. (20%)
Implements change, configuration, and problem management processes. Ensures that business partners and team members remain compliant and knowledgeable with processes. (20%)
Provides guidance, expertise, and consultation in the planning, design, and improvement of change, configuration, and problem management processes. (20%)
Provides guidance, expertise, and consultation in the planning, design, and improvement of change, configuration, and problem management processes. (30%)
Leads projects, cross train peers and verify the work of business partners, subject matter experts, and help the compliance team develop more robust and focused processes to meet compliance requirements. (30%)
Implements change, configuration, and problem management processes. Ensures that business partners and team members remain compliant and knowledgeable with processes. (25%)
Participates and assists in daily operations along with business partners, subject matter experts, and the compliance team to ensure that processes are followed, improved, and effective. (15%)
Qualification
Required
Bachelor's Degree in computer science or business discipline
In lieu of a Bachelor's Degree, an additional 4 years of experience may be considered
ITILv3 or ITILv4 certification at Foundation level obtain within 6 months of hire
5 years of related work experience performing the Duties & Responsibilities of this position
Experience with the Change management / Change enablement module within ServiceNow or other IT Service Management platforms
Working knowledge developing, operating and maintaining service management tools, Configuration Management databases (CMDB) and other process management tools
Working knowledge maintaining the Configuration Management Plan, managing CM products, documentation and software baselines, and preparing/publishing results of software and documentation audits
Working knowledge of monitoring/reporting status of Change Requests (CRs), Discrepancy Reports (DRs) and Request for Changes (RFCs); and skills for successful performance
Working knowledge of Configuration Management (CM), Independent Verification & Validation (IV&V), evaluation and system design
Ability to be a liaison between program and customer management
Strong understanding of system and application integration, including virtualized environments
Must possess a strong process background along with a solid understanding of the technology domains used within IT to support the overall Change, Configuration, and Problem Management processes
8 years of related work experience performing the Duties & Responsibilities of this position
Experience implementing Change, Configuration, and Problem Management processes throughout life cycle development phases to maintain consistent configuration control
Preferred
Master's Degree in IT related field or MBA
ITILv3 or ITILv4 Intermediate Level Certification
Utility security and regulatory standards, including but not limited to NIST and NERC CIP and analysis experience under NERC CIP requirements
Working knowledge in data analytics and/or dashboarding technology
Working knowledge in user training and implementation of ITSM
Benefits
401k Savings plan w/ company matching
Pension plan
Paid time off
Paid Holiday time
Medical, Prescription Drug, & Dental Coverage
Tuition Assistance Program
Employee Assistance Program
Wellness Programs
On-site Fitness Centers
Bonus Plan and more!
Company
Tampa Electric
TECO Energy Inc. is an energy-related holding company.
1001-5000 employees
H1B Sponsorship
Tampa Electric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (15)
2023 (6)
2022 (22)
2021 (7)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Brandon Church, SHRM-CP
Human Resources Business Partner
Recent News
2025-10-18
St Pete Catalyst
2025-10-07
Company data provided by crunchbase