WebMD Ignite · 5 days ago
Product Manager
Boise, ID
Full-time
Hybrid
Mid, Senior Level
5+ years expWebMD Ignite is a division of WebMD and Internet Brands, focused on guiding people to better health through innovative solutions. The Product Manager for Patient and Member Experience will lead product strategy and execution for patient-facing solutions, ensuring engagement and better outcomes through collaboration with clinical and payer teams.
Health CareHospitalService Industry
Responsibilities
Defines strategy and roadmap for respective solutions
Collaborates with cross-functional teams to ensure our solutions are designed and maintained to support client portal integrations
Oversees the development, deployment, and optimization of WebMD solutions with partners and client patient and member portal capabilities
Work closely with partners, administrative staff, and IT teams to align product functionality with organizational needs
Plan and manage WebMD Ignite patient and member solutions and updates, including testing and training users
Works with the Technical Integration Product team for market needs to ensure our integration foundation aligns with market needs
Identifies and develops requirements to drive design, development and testing of new applications that will support WebMD patient and member experience with partner integrations
Analyzes market needs, coordinates development and testing, manages demonstration and early adopter projects, ensures market fit, works closely with product marketing, assists sales and client services with go-to-market materials
Manages and continuously improves existing patient and member experience solutions and integration capabilities
Manages documentation for functional/technical specifications, uses cases, and user acceptance plans. Manages roadmap and prioritizes backlog of related enhancements
Proactively manages updates for patient and member experience solutions and ensures changes are communicated in advance and implemented without service disruption or negative client impacts. This includes changes to the partner platform, changes to WebMD content, apps and services, and changes to third-party components
Manages end-of-life and migration activities for clinical experience capabilities
Develops and executes plan for seamless sunset and migration to next generation solutions
This role requires extensive internal collaboration with Solution Consultants, Product Managers, Engineering, Dev Ops, Project Managers, Marketing and Product Marketing Managers
The role requires extensive external collaboration with clients, partner product managers and developers, and technical implementation teams of early adopter clients
Requires between 10% and 30% travel
Performs other duties and special projects as assigned or needed
Qualification
Required
Bachelor's degree in business, healthcare engineering, or related field; or equivalent work experience
5+ years of systems integration, product development and/or product management experience
Experience using product management methodologies and frameworks, successfully managing product roadmaps and prioritizing backlogs
Experience documenting market requirements, functional/technical specifications, use cases, and test plans
The ideal candidate is familiar with most or all of the following technologies and can discuss them fluidly with developers, engineers and other product managers
Deep understanding of configurations, workflows, and customizations for our respective solutions with each provider and payers markets
Familiarity with patient and member behavior
Experience in managing large-scale healthcare IT projects
Strong understanding of provider and payer integration standards
Proficient with workflow and collaboration applications such as Teams, JIRA, Confluence, You Track, and Salesforce
Must be a strong writer and presenter, able to influence internal and external stakeholders and executives
Excellent people and management skills to interact with cross-functional teams, internal leadership, external client and partner stakeholders
Requires between 10% and 30% travel
All offers are contingent upon successful completion of a background check
Preferred
AI experience is desired, but not required
Company
WebMD Ignite
As the premier growth partner for healthcare organizations, WebMD Ignite empowers decision-making insights across the health journey.
501-1000 employees
H1B Sponsorship
WebMD Ignite has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (5)
2022 (5)
2021 (9)
Funding
Current Stage
Late StageLeadership Team
Chiara Hobbs
Executive Director, Strategic Partnerships
Cindy Bystry Carson
Channel Partnerships
Company data provided by crunchbase