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Drybar · 16 hours ago

Front Desk Representative

Los Angeles, CA

Part-time

Onsite

New Grad, Entry Level

$17/hr - $19/hr

Drybar is a nationally recognized brand specializing in blowouts, with over 150 locations across the U.S. The Front Desk Representative is responsible for leading clients through their experience, maintaining shop flow, and ensuring a positive atmosphere while managing reservations and client information.

E-CommerceInternetRetail

Hiring Manager

Angela Sampson

Responsibilities

Lead all clients from check in to check out, ensuring Drybar standards are upheld, creating an amazing client experience! Engage with clients and serve complimentary beverages

Set the tone of a positive shop atmosphere by approaching the day as if hosting a party

Organize and execute shop flow between clients and team members in a positive manner

Serve as subject matter expert in reservation system. Ensure client information is recorded with accuracy and timeliness

Ability to sell memberships, rebook appointments during check out to increase client retention

Troubleshoot any reservation system issues, make necessary changes to client profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met

Optimize and maximize appointments with reservation system and ensure timely communication with customer service team

Maintain highest degree of ethics when handling client payments and stylists’ tips/commissions. Balance cash drawer at opening, close and at shift changes

Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client

Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping front desk area clean

Maintain clear communication with shop management about overall shop operations

Educate clients on Drybar products and tools, have the ability to sell and restock shelves

Uphold Drybar’s 10 Core Values

Qualification

Reservation system expertiseCosmetology licenseClient retention skillsCommunication skillsProblem-solving skillsAttention to detail

Required

Lead all clients from check in to check out, ensuring Drybar standards are upheld, creating an amazing client experience! Engage with clients and serve complimentary beverages

Set the tone of a positive shop atmosphere by approaching the day as if hosting a party

Organize and execute shop flow between clients and team members in a positive manner

Serve as subject matter expert in reservation system. Ensure client information is recorded with accuracy and timeliness

Ability to sell memberships, rebook appointments during check out to increase client retention

Troubleshoot any reservation system issues, make necessary changes to client profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met

Optimize and maximize appointments with reservation system and ensure timely communication with customer service team

Maintain highest degree of ethics when handling client payments and stylists' tips/commissions. Balance cash drawer at opening, close and at shift changes

Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client

Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping front desk area clean

Maintain clear communication with shop management about overall shop operations

Educate clients on Drybar products and tools, have the ability to sell and restock shelves

Uphold Drybar's 10 Core Values

Strong conceptual thinking. We want our team to be able to start projects off from an incredibly strong position and come up with unforeseen, clever concepts to move forward with a deep level of care about the quality of your work and how it reflects on your character is the Drybar way

Strong self-management practices with meticulous attention to detail. Be able to deliver a solid approach to consistent, development ready work

Honesty, Integrity & Fairness. Respect for individual ability, creativity and diversity

A natural inclination to be pro-active and take the lead in solving problems as you find them. A hunger for personal and professional growth

Strong communication skills (both written and verbal), discretion, professional openness, and other leadership skills needed to coordinate and facilitate healthy, well-organized teamwork

Having a sense of humor and being witty isn't a bad thing either! Having enjoyment of work and life balance is key here at Drybar!