Appalachian Regional Healthcare (ARH) · 1 week ago
System Director of Quality and Performance Improvement (Post-Acute)
Lexington, KY
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expAppalachian Regional Healthcare (ARH) is seeking a System Director of Quality and Performance Improvement to lead strategic and operational efforts for safe, effective, patient-centered care. This role focuses on continuous quality improvement, regulatory compliance, and performance excellence across Long Term Acute Care Hospitals, Outpatient Ambulatory Clinics, and Home Health services.
CharityHealth CareMedicalNon ProfitOncology
Responsibilities
Develop and implement quality improvement strategies that align with the health system's mission, specifically addressing the unique needs of LTACH, Ambulatory, and Home Health populations. Set measurable program goals and oversee implementation of initiatives
Analyze key performance indicators, including Home Health OASIS data, LTACH Quality Reporting Program (QRP) data, and Ambulatory quality metrics. Translate regulatory survey outcomes and benchmark data into actionable insights to drive collaborative enhancements in care delivery
Partner with clinical, operational, and administrative teams to integrate patient-centered approaches to care delivery across departments. Lead initiatives to improve care transitions and hand-offs between acute care, LTACH, and Home Health settings
Ensure adherence to regulatory requirements related to patient experience and quality reporting (e.g., Home Health CAHPS, LTACH regulatory surveys). Coordinate with nursing and medicine to ensure patient experience aligns with clinical outcomes and facilitate cross-departmental initiatives to enhance communication
Lead initiatives to educate staff and leaders in quality principles, service excellence, process improvement, and communication best practices, customized for the ambulatory and home-based care environments. Cultivate a culture of accountability and empathy through targeted education and mentorship
Serve as a liaison between health system leadership, patients, and community partners to foster transparency and trust. Utilize effective data visualization tools to provide actionable insight to LTACH, Clinic, and Home Health leadership
Qualification
Required
Master's degree in clinical field required, years of experience with specialty certification can be considered in lieu of master's degree for otherwise qualified candidates
Clinical licensure (RN, PharmD, RT, PT, LCSW, MLS, etc.) required
Minimum 5 years progressive experience leading specialty specific quality/performance improvement across multiple entities (regional or system level work)
Minimum 1 year in hospital/healthcare system quality leadership role
Expertise in national standards and compliance frameworks (TJC, DNV, CMS Quality Reporting etc.) with fluency in data analytics tools and process improvement methodology required
Demonstrated ability to self-organize and manage time to meet deadlines and manage competing priorities
Strong written and verbal communication skills, able to lead meetings, present findings, and facilitate interdisciplinary collaboration
Understanding of specific regulatory standards: CMS Conditions of Participation for LTACH and Home Health Agencies, and ambulatory accreditation standards
Proficient in use of organized performance improvement methodology (PDSA, lean, RCA etc.)
Familiarity with safety event classification, failure mode effects analysis and proactive risk assessment methodologies
Experience training teams on quality tools, regulatory compliance updates, and performance improvement techniques
Knowledge of incident reporting system, risk mitigation strategies, and compliance protocols
Ability to interpret clinical and operational data, develop dashboards and scorecards and use analytics tools such as excel, Tableau or Power BI
Experience with and insight into clinical workflows specific to outpatient clinics, home health visits, and long-term acute care, including care transitions between these settings
Ability to align quality and performance goals with hospital-wide strategic initiatives
Skilled in leading cross-functional initiatives, managing timelines, and delivering measurable outcomes
Ability to guide departments through process redesign, culture shifts, and adoption of new standards
Skilled in drafting, reviewing, and implementing policies that support regulatory compliance and operational excellence
Ability to identify interdependencies across departments and anticipate downstream impacts of quality initiatives
Inspire trust, model accountability, and foster a culture of continuous improvement
Preferred
Quality Certification Preferred. Examples (not exhaustive): CPQH, CPPS, CIC, HACP
Lean six sigma – preferred
Company
Appalachian Regional Healthcare (ARH)
Appalachian Regional Healthcare (ARH), the Healthcare System of Appalachia, and ranked as one of the Top 10 Employers in Kentucky by Forbes Magazine, is a not-for-profit health system operating 13 hospitals in Barbourville, Hazard, Harlan, Hyden, Martin, McDowell, Middlesboro, Prestonsburg, South Williamson, West Liberty and Whitesburg in Kentucky; as well as Beckley and Hinton in West Virginia, as well as multi-specialty physician practices, home health agencies, home medical equipment stores and retail pharmacies.
5001-10000 employees
H1B Sponsorship
Appalachian Regional Healthcare (ARH) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (14)
2023 (34)
2022 (20)
2021 (27)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$3.7MKey Investors
US Department of Commerce, Economic Development AdministationAppalachian Regional Commission
2023-09-28Grant· $2.2M
2022-03-17Grant· $1.5M
Leadership Team
Brian Springate
Community CEO at ARH Hazard
Hollie Phillips
President and Chief Executive Officer
Recent News
Lane Report | Kentucky Business & Economic News
2025-12-12
Lane Report | Kentucky Business & Economic News
2025-10-31
Lane Report | Kentucky Business & Economic News
2025-10-09
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