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REMAX · 7 hours ago

Director of Support Operations

United States

Full-time

Remote

Director/Executive

$125K/yr - $145K/yr

REMAX is a world-class, industry leading organization that builds businesses and provides tools, education, and technology to its real estate network. The Director of Support Operations will lead the development of scalable operating models that enhance customer experience and improve business efficiency, while also driving strategic initiatives across the organization.

Commercial Real EstateFranchiseProperty ManagementReal Estate

Growth Opportunities

Hiring Manager

TJ Carlson

Responsibilities

Design and scale support operating models that support growth, margin improvement, and service expansion

Identify and implement opportunities to lower cost-to-serve through automation, process standardization, and smarter tooling

Establish consistent operating standards across internal and external service teams

Build executive-ready reporting, dashboards, and performance narratives

Translate customer and operational data into business insights that can be acted upon

Mature early-warning systems to surface operational risk and opportunity

Partner with Product, Engineering, Sales, Marketing, and Operations to reduce friction, remove blockers, and enable growth

Lead enterprise initiatives that improve customer experience and make it easy for our customers

Influence cross-departmental teammates through clear and data-backed recommendations

Enable and develop managers to lead daily execution while strengthening accountability and autonomy across the organization

Scale onboarding, knowledge management, and operational readiness to support growth

Ensure performance consistency across internal and partner-delivered teams

Proactively identify customer and operational risks before they impact experience

Champion effort reduction and experience-led decision making across the business

Position Support Operations as a strategic growth partner rather than a reactive function

Qualification

Operational StrategyBusiness OptimizationCross-Functional LeadershipData AnalysisPerformance ReportingCustomer ExperienceManagement SkillsCollaborationCommunication

Required

Experience in leading scalable, insight-driven operating models

Proven track record in improving customer experience and business efficiency

Ability to design and scale support operating models that support growth

Experience in identifying and implementing cost-reduction opportunities through automation and process standardization

Strong skills in building executive-ready reporting and dashboards

Ability to translate customer and operational data into actionable business insights

Experience in maturing early-warning systems for operational risk and opportunity

Proven ability to partner with cross-functional teams including Product, Engineering, Sales, Marketing, and Operations

Experience in leading enterprise initiatives that improve customer experience

Strong influencing skills with the ability to make data-backed recommendations

Experience in enabling and developing managers for daily execution

Ability to scale onboarding and knowledge management processes

Experience in ensuring performance consistency across teams

Ability to proactively identify customer and operational risks

Experience in championing effort reduction and experience-led decision making

Ability to position Support Operations as a strategic growth partner

Benefits

Competitive Medical, Dental, and Vision benefits

Retirement plans with optimal company match

Annual bonus/merit opportunity

Educational Assistance

Mental Health support program

M.O.R.E. Events offered in-person and virtually

Mentorship program

Employee Resource Groups

Community Engagement

Diversity, Equity, and Inclusion

Parenting

Remote

Women at REMAX

Company

REMAX

Glassdoor4.2

As one of the leading global real estate franchisors, RE/MAX, LLC is a subsidiary of RE/MAX Holdings (NYSE: RMAX) with more than 140,000 agents in almost 9,000 offices and a presence in more than 110 countries and territories.

Founded in 1973