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Gee Beauty · 20 hours ago

Studio Manager

Miami, FL

Full-time

Onsite

Mid, Senior Level

$60K/yr - $68K/yr

3+ years exp

Gee Beauty is a modern makeup, skincare, and wellness destination known for their elevated service and warm connection. The Client Experience Manager is responsible for enhancing the client journey and supporting the team in delivering exceptional service, blending leadership, operations, coaching, and hospitality.

BeautyCosmeticsE-CommerceWellness

Hiring Manager

Stephanie Gee

Responsibilities

Ensure every client receives an elevated, warm, and seamless experience at every touchpoint

Lead by example — modeling hospitality, professionalism, and genuine connection

Support the team with real-time coaching to refine service, expert recommendations, and communication

Resolve client concerns with empathy, ownership, and a solutions-oriented mindset

Support onboarding, training, and ongoing development of the front-of-house team

Provide consistent coaching to strengthen client experience, hospitality habits, product knowledge, and service delivery

Celebrate wins, identify opportunities, and help create a culture of accountability and growth

Manage daily studio flow to ensure smooth operations and strong communication between retail + treatment teams

Oversee scheduling, break management, and floor coverage to support client demand

Maintain cleanliness, organization, and studio standards at all times

Empower the team to confidently recommend products and services that best serve the client

Support daily target tracking, goal setting, and coaching the team to achieve sales objectives

Ensure product displays and testers are maintained to the highest standard

Qualification

Client experience leadershipTeam coachingSales performance coachingLuxury retail experienceHospitality experienceProactive mindsetPassion for beautyEmotional intelligenceCommunicationOrganizational skills