ServiceNow · 19 hours ago
Senior Technical Consultant (AI), Platform Products Expert Implementation Services
Austin, TX
Full-time
Hybrid
Senior Level
5+ years expServiceNow is making the world of work, work better for people. The Senior Technical Consultant (AI) will act as a functional and technical expert for customer engagement teams, advising clients and configuring ServiceNow AI solutions using best practices to drive consumption, adoption, and customer satisfaction.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
Developing solutions specific to user requirements gathered in workshops
Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall project
Ensuring that best practices in implementation AI solutions are followed by the organization
Checking and correcting conflicts in data configurations and overlaps
Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer
Identifying, debugging, and advising on system errors or architecture issues
Qualification
Required
At least 5 years of configuration/development experience for complex, highly capable, solutions
Maintain at least 1 ServiceNow mainline CIS certifications or ServiceNow Certified Application Developer (CAD) certification
Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
Strong Javascript skills with practical experience
Analytical and problem-solving abilities
Ability to perform tasks independently
Good presentation and report-writing skills
Up to 30% travel annually
Preferred
Experience with Self Hosted implementations and/or Domain Separation is a plus
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase