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Dscout · 8 hours ago

Customer Research Advisor

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

Dscout is a leader in experience research technology, providing a powerful UX research platform for top brands. The Customer Research Advisor will collaborate with clients to design and execute research projects, ensuring they effectively utilize Dscout's tools and methodologies.

Consumer ResearchMarket ResearchProduct ResearchUX Design

Growth Opportunities

Responsibilities

Act as a true Dscout expert to train and educate clients on features and functionalities

Provide specific recommendations for clients' research design on Dscout

Assist in running clients' research projects on Dscout including planning, designing, recruiting, fielding, analysis, and client engagement

Assist in the creation of training and educational materials

Assist with billing and other administrative processes for clients

Provide support and guidance to research participants to ensure the information they share is helpful and that they enjoy participating

Act as a customer advocate by sharing client feedback internally to continuously improve Dscout's product offerings

Qualification

User researchClient relationship managementProject managementQualitative analysisCommunication skillsTechnical curiosityEmpathyDetail-orientedCollaborationFlexibility

Required

BA/BS in design research, psychology, anthropology, sociology, market research, or a related field (or equivalent work experience); MA/MS in these areas is also nice to have, but not required

1 - 4 years of professional experience (non-internship experience)

2 - 4 years of client facing or similar experience

Strong track record with client-facing responsibilities, with experience in client service and client relationship management

Strong track record of interpreting clients' needs and meeting or exceeding their expectations

Strong project and time management skills; able to simultaneously manage multiple projects across multiple stakeholders

Established knowledge of and passion for user research, UX and/or consumer research

Interest or experience in conducting qualitative analysis

Naturally able to strike a balance between friendly and professional in communications

Able to work both collaboratively and independently

Flexible and eager to learn new things each and every day

Genuinely interested in research and technology: you're technically curious, you enjoy learning about new products, and you are fascinated about how things work

Curious and empathetic to others' needs and circumstances

Highly organized, efficient and detail-oriented

Benefits

Strong and competitive compensation package with a built-in bonus and equity program

Incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more

Education stipend to support your growth & development

Remote work stipend