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Availity · 1 day ago

Renewals Executive

United States

Full-time

Remote

Senior Level

5+ years exp

Availity, LLC. is a leading healthcare engagement platform focused on reshaping the future of healthcare. The Renewals Executive is responsible for driving customer retention and revenue growth by leading renewal strategy for complex health plan accounts, ensuring successful contract renewals and aligning with customer needs.

FitnessHealth CareHospital

Growth Opportunities

Responsibilities

Own the end-to-end renewal process for assigned health plan accounts, ensuring timely and successful contract renewals

Develop and execute renewal strategies for high-value, complex accounts; with comfort influencing in partnership with Sales

Partner with Sales, Account Management, Legal, and Finance to align renewal terms with customer needs and company goals

Maintain accurate renewal forecasts and pipeline visibility using CRM tools; report on renewal performance and risk

Contribute to the development and refinement of renewal playbooks, tools, and best practices to drive consistency and scalability

Identify and proactively address renewal risks through strategic engagement, escalation protocols, and recovery plans for at-risk renewals

Serve as a trusted advisor to customers during the renewal cycle, ensuring alignment with their evolving business needs and influencing long-term retention and expansion opportunities

Qualification

Customer successContract managementSalesforce proficiencyAnalytical mindsetNegotiation skillsCommunication skillsCollaboration skillsStrategic thinkingAdaptability

Required

5+ years in customer success, account management, or renewals in a SaaS or healthcare technology environment, with a track record of influencing multi-million dollar contracts

Proven success managing contract management/execution within healthcare and/or technology

Strong negotiation and communication skills

Proficiency in Salesforce or similar CRM platforms

Analytical mindset with attention to detail

Ability to manage multiple priorities in a fast-paced environment

Executive presence and ability to influence senior stakeholders

A results-driven approach while being an advocate for your customers

Strong collaboration skills and ability to adapt

Strategic thinking mindset with operational discipline

Familiarity navigating ambiguity and driving clarity in complex renewal scenarios