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Hobart Food Equipment and Service · 20 hours ago

Service/Repair Technician IV

Pensacola, FL

Full-time

Onsite

Senior Level

7+ years exp

Hobart Food Equipment and Service is seeking a Service/Repair Technician IV who possesses advanced knowledge in mechanical, electrical, pneumatic, gas, and refrigeration systems. The role involves providing on-site support for the installation and service of commercial food equipment, along with complex troubleshooting and leadership responsibilities.

Food and Beverage

Responsibilities

Primary point of contact for key customer accounts, including service-related issues

Assists with on-boarding, training, and development of new Service/Repair Technicians

Routinely plans, leads, and executes complex technical projects including installations and turnkeys

Diagnose and repair software errors, failures, and malfunctions in electronic food equipment

Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed

Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis

Ability to interpret and follow schematic diagrams

Demonstrate advanced knowledge of sequence of operations for multiple operating modes

Knowledge of state specific and federal regulations related to combustion emissions

Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment

Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs

Promotes branch and organization financial objectives by providing a quality customer experience and generating leads

Supports new product introduction

Maintains current organization, industry, and equipment knowledge

Responsible for assigned company assets including vehicle, tools, and inventory

Follows the company's safe driving and other applicable policies

Qualification

HVACR knowledgeMechanical aptitudeElectrical troubleshootingRefrigeration systemsCustomer serviceEPA CertificationTechnical project managementSafety proceduresTime managementCommunication skills

Required

High school diploma or GED and 7+ years of food equipment service experience and/or 4+ years of HVACR service experience

Advanced knowledge and demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience

Ability to interpret and follow schematic diagrams

Demonstrate advanced knowledge of sequence of operations for multiple operating modes

Knowledge of state specific and federal regulations related to combustion emissions

Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment

Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs

Promotes branch and organization financial objectives by providing a quality customer experience and generating leads

Supports new product introduction

Maintains current organization, industry, and equipment knowledge

Responsible for assigned company assets including vehicle, tools, and inventory

Follows the company's safe driving and other applicable policies

Industry certification is highly desirable

Accredited Certified Technician (CFESA / NATE / Hobart)

EPA Certification

Demonstrates advanced knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience

Skilled in use of various tools and equipment (e.g., basic hand tools, reading and following service manuals, gauges, meters, etc.)

Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers

Observe and practice all safety and security procedures

Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures

Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions)

Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads)

Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel

Demonstrates accuracy and thoroughness

Looks for ways to improve and promote quality

Applies feedback to improve performance

Monitors own work to ensure quality

Meets productivity standards as set by Customer Facing Metrics (CFMs)

Completes work in timely manner

Strives to increase productivity

Works quickly

Is consistently at work and on time

Ensures work responsibilities are covered when absent

Arrives at meetings and appointments on time

Follows instructions, responds to management direction

Takes responsibility for own actions

Balances team and individual responsibilities

Exhibits objectivity and openness to others' views

Gives and welcomes feedback

Contributes to building a positive team spirit

Puts success of team above own interests

Able to build morale and group commitments to goals and objectives

Supports everyone's efforts to succeed

Recognizes accomplishments of other team members

Keeps commitments

Commits to extended hours of work when necessary to reach goals

Completes tasks on time

Ability to read and understand safety guidelines of the business

Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality

Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced

Demonstrates a comprehensive knowledge of company products and services

Completes required safety training

Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame

Demonstrated ability to communicate orally with individuals from within and outside the organization

Demonstrates crisis/conflict resolution skills

Ability to self-motivate and take direction from senior technicians and management

Thrives in multi-tasking environment and can adjust priorities quickly

Lift up to 75 lbs with or without assistance

Climb up to 10 ft with an A-frame ladder

Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet

Extensive walking 3-5 miles / day

Extensive driving 5-6 hours/day

Kneel, squat, bend, push/pull

Move in different positions to accomplish tasks in various environments including tight and confined spaces

Operate motor vehicles or heavy equipment