Kidde Global Solutions ยท 1 month ago
Embedded Technical Support Specialist
United States
Full-time
Remote
Mid Level
$81K/yr - $95K/yr
3+ years expKidde Global Solutions is a leading manufacturer of fire safety products, dedicated to providing advanced solutions for fire protection. The Embedded Technical Support Specialist plays a crucial role in supporting Walmart's fire and life safety program by providing technical assistance and ensuring efficient operations of fire alarm systems.
Building MaterialPublic Safety
Responsibilities
Performs on-site field service directly to customers regarding installing, updating, operating, maintaining, repairing and removing of equipment to meet customer requirements
Installs, tests, services and repairs complex equipment to conform with company operating specifications and customer requirements
Performs on-site preventative maintenance, routine repair, and calibration after installation
Conducts and/or oversees equipment inspection and repair activities on a regular basis to ensure proper functioning
Conducts and/or oversees the maintenance and analysis of equipment logs to determine equipment repair needs and required repair methods
May require 60% Travel
Qualification
Required
High School Diploma or Equivalent
3+ years of experience working with commercial fire alarm control panels and detection products
1+ year of experience with Digital Multi-meter (DMM)
Preferred
2yr associates or higher degree
NICET Fire Alarm Systems (Level 2 or higher)
Strong Interpersonal skills
Experience working in the warehousing or industrial vertical market
Experience installing cellular or radio communicators
Experience with the following Edwards products: Fireworks, Hyperspike, Modulaser
Experience reading/editing installation or design drawings
Must be able to be on your feet for long periods of time
Must be able to walk long distances
5+ years of field service experience
HS Diploma or GED
Experience working with commercial fire alarm control panels and detection products
Experience programming or troubleshooting EST4, IO/VS, Edge, or Evolve fire alarm control panels
Experience with FireWorks Graphical Incident Management systems (stand-alone or network versions)
Experience with MN-COM1S RS232 to Ethernet Interface Module
Experience with MN-FNS Series Ethernet Switches
Experience with VESDA and ModuLaser aspirating smoke detection systems
Must be able to work independently as well as in a team environment
Must be able to clearly speak and write English
Must have ability to work with limited supervision and generate results with limited instructions
Understanding of Ohms Law
Strong deductive reasoning skills
Familiarity of Windows Operating Systems
Familiarity with Fire Alarm Audio and Paging functionality
Benefits
Health Coverage: Choose from three medical plans, dental, and vision options
Financial Protection: Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Life, AD&D, and Disability Insurance
Paid Time Off: Vacation, sick days, company holidays, and various leave options (parental, FMLA, etc)
Employee Support: EAP, adoption/surrogacy assistance, additional voluntary health benefits
Retirement: 401(k) plan with employer match
Company
Kidde Global Solutions
Kidde Global Solutions supplies fire protection and life safety products for commercial and residential use.
Founded in 2024Palm Beach Gardens, Florida, USA
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase