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Advanced Technology Services (ATS) · 5 days ago

Site Service Representative

United States- Topeka, Kansas

Full-time

Onsite

New Grad, Entry Level

$23.98/hr - $30.65/hr

Advanced Technology Services (ATS) is a company specializing in Industrial Maintenance, aiming to enhance factory operations. The Site Service Representative is responsible for managing repairable parts, improving processes at customer sites, and providing on-site customer service while documenting cost savings opportunities.

Business Information SystemsFacility Management

Responsibilities

Implements standard ATS processes for the customers’ repairable parts management and identifies opportunities for process improvement at customer site(s)

Identifies, captures, and processes repairable parts at the customer’s site(s)

Maintains warranty information for all repairable parts at the customers’ site

Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs

Documents and presents cost savings opportunities to the customer(s)

Develops relationship with key customer employees and uses knowledge to grow business within the site(s)

Prepares and presents metrics and reporting to customer(s) and manager