AWL ยท 3 hours ago
Training Admin Specialist
Austin, TX
Full-time
Onsite
New Grad, Entry LevelAWL is a company focused on training and development, and they are seeking a Training Admin Specialist to support the onboarding and training experience of new agent cohorts. This role involves coordinating training logistics, managing attendance, and ensuring smooth operations during training sessions.
Auto InsuranceHealth InsuranceInsuranceLife InsuranceProperty Insurance
Responsibilities
Coordinate training class logistics including MS Teams setup, welcome communication, and trainee roster tracking
Post and manage daily sign-in links, monitor completion, and follow up with trainees who have not checked in
Assign and distribute login credentials for carrier appointment onboarding
Track, manage, and report trainee attendance in Teams and other systems
Maintain documentation such as class agendas, notices, warnings, and operational support materials
Support trainers during live training sessions (tech troubleshooting, managing questions, directing trainees, and facilitating class flow)
Oversee laptop deployment and technology needs for new training classes
Conduct simulation activities and maintain organized storage of recordings and documents
Prepare and distribute communications between Training and other departments to support alignment and workflow
Manage and update trainee hours within R2 / Paycom systems
Organize, file, and archive all recorded training materials and class documentation
Execute and manage Kahoot and other knowledge-check tools
Capture trainee questions and update FAQ resources (Bloomfire and internal docs)
Track and submit trainee incentive rewards (e.g., Amazon gift cards)
Support trainers with sales process reviews, QA scoring, and calibration needs based on volume
Perform other tasks and administrative duties assigned by training leadership
Qualification
Required
Strong organization, time management, and prioritization skills
Excellent interpersonal, verbal, and written communication skills
Intermediate to advanced technical proficiency (MS Teams, SharePoint, Excel, R2, Paycom, etc.)
Ability to multi-task in a fast-moving environment
Strong problem-solving and critical-thinking capabilities
Professionalism, discretion, and ability to manage sensitive information
Dependable work ethic and commitment to high performance
Team-oriented collaboration skills with the ability to work independently when needed
Ability to support and manage trainee engagement respectfully and confidently
Preferred
Strong reliability and follow-through
Positive, solutions-focused, and service-oriented mindset
Self-starter mindset with a drive for process consistency and improvement
Adaptability and comfort navigating change and evolving business needs
Company
AWL
AWL provides auto, home, health, and life insurance services.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Daniel
President & Chief Executive Officer
Recent News
2025-06-25
2024-10-11
Company data provided by crunchbase