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Veradigm® · 6 hours ago

Expert Business Analyst (Salesforce)

United States

Full-time

Remote

Senior Level

$102K/yr - $142K/yr

6+ years exp

Veradigm® is seeking a highly skilled Expert Business Analyst with deep Salesforce expertise to join their growing team. The role involves partnering with Product, Engineering, and cross-functional stakeholders to drive requirements gathering and support agile development processes, particularly focusing on Salesforce Customer Experience portal implementation and Service Cloud functionality.

Electronic Health Record (EHR)Health CareHospitalInformation ServicesInformation Technology

No H1B

Responsibilities

Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities (Cases, Chats, Knowledge, etc.)

Act as the subject matter expert for Salesforce enhancements, configurations, and integrations

Refine and groom user stories with Salesforce-specific acceptance criteria to ensure readiness for development

Collaborate with stakeholders to define scope, priorities, and business challenges

Translate business needs into actionable technical requirements, focusing on Salesforce flows, automation, and reporting

Support Agile ceremonies such as sprint planning, stand-ups, and retrospectives

Maintain comprehensive documentation: user stories, process flows, data mappings, and business rules—emphasizing Salesforce architecture and objects

Identify opportunities for process improvement and automation within Salesforce and related platforms

Qualification

Salesforce expertiseSalesforce Customer ExperienceService Cloud functionalityAgile methodologiesJIRA proficiencyConfluence proficiencyProcess mapping toolsSQL familiaritySalesforce Administrator certificationCertified Scrum Product OwnerIIBA CBAP certificationCommunicationCollaboration skills

Required

6+ years of experience as a Business Analyst or Product Analyst, with extensive hands-on Salesforce experience

Proven experience gathering requirements and successfully implementing a Salesforce Customer Experience portal and Service Cloud functionality (Cases, Chats, Knowledge)

Strong understanding of Salesforce architecture, standard/custom objects, flows, validation rules, and platform limitations

Skilled in Agile methodologies and backlog refinement

Excellent communication and collaboration skills across technical and non-technical audiences

Proficiency in tools such as JIRA, Confluence, Excel, and process mapping tools (Lucidchart, Visio)

Preferred

Experience with enterprise tools like Zuora, NetSuite, or Workday

Familiarity with API integrations, data flows, or light SQL

Background in SaaS, healthcare, or regulated industries

Certifications: Salesforce Administrator, Certified Scrum Product Owner, or IIBA CBAP

Benefits

Holidays

Vacation

Medical

Dental

Vision insurance

Company paid life insurance

Retirement savings

Company

Veradigm®

Veradigm is an integrated data systems and services company that combines data-driven clinical insights with actionable tools to help healthcare stakeholders improve the quality, efficiency, and value of healthcare delivery—these stakeholders include biopharma, health plans, healthcare providers, network partners, and most importantly, the patients they serve.

Founded in 1986

Chicago, Illinois, USA

1001-5000 employees