Seattle Information Technology Department · 10 hours ago
M365 Administrator (ITP-C, BU)
Seattle, WA
Full-time
Hybrid
Senior Level
$47.94/hr - $71.91/hr
5+ years expThe Seattle Information Technology Department is seeking an M365 Administrator to join the Workplace Productivity team specializing in the Microsoft 365 suite. This role involves the administration and management of Microsoft 365 applications, providing operational support, and collaborating with various teams to enhance digital service delivery.
Government Administration
Responsibilities
Administration and management of the existing Microsoft 365 suite
Support critical applications handled by the team through architecture design, education and training, operational support, planning and implementation, delivery excellence, high level of customer service, and align with City of Seattle ITSM standards
Collaboration with other teams and technologies such as data governance (Purview IP and DLP)
Microsoft 365 identity protection technologies (MFA, RBAC, Conditional Access, etc.)
Reporting & alerting
Identify/write/update system, process, and customer documentation
Participate in tiered support to meet service level expectations
Participate in building and continually refining the roadmap for these technologies
Communicate effectively and build strong relationships with Citywide customers on technical and business tasks through technical knowledge, experience, standard methodologies/processes, and recommendations for decision making
Partner with various entities throughout the City on Citywide challenges (Governance, IT Projects, Cloud Adoption, Digital Adoption of M365, etc.)
Consult with the City’s various groups on the capabilities and usage of Workplace Productivity & Automation applications
Qualification
Required
Ability to pass and maintain NERC/CJIS certifications which includes an FBI background check
5+ years supporting clients in a large enterprise environment
3+ years direct technical understanding & experience with core Microsoft 365 suite of applications, Exchange Online/Bookings, Teams, Planner/Project, M365 Licensing, Purview, cloud services, and Entra ID user/group administration
3+ years hands-on experience with mail reputation & management principles (DMARC/DKIM/SPF)
3+ years hands-on experience with mail hygiene and filtering
3+ years scripting experience with PowerShell and/or Microsoft Graph API
3+ years planning and implementing solutions
Excellent customer service and effective communication with the ability to convey technical information to non-technical staff or customers
Ability to produce high quality work while maintaining schedule commitments, working independently and as part of a collaborative team
High energy: able to deal with demanding pace and constantly evolving priorities; ability to remain calm under pressure
Ability to maintain confidentiality, use good judgment and discretion, and interact with diverse workforce within the City and customer base
Basic project management skills, and ability to use Azure Dev Ops\MS Planner or similar tools to help team visualize project phases and work breakdown structure
Strong documentation skills and technical writing ability
Stay up to date on new features and releases for the M365 platform
Preferred
Bachelor's degree in business, public administration, computer science, Information Technology Management, economics, or a related field
At least one of the following certifications: M365 Fundamentals, M365 Teamwork Administrator Associate, M365 Team Administrator Associate, M365 Messaging Administrator Associate, M365 Enterprise Administrator Expert
Experience using Quest Active Roles Services (ARS)/Active Directory native tools for AD User and Group automation and management tasks
Experience with AvePoint managed services
Demonstrated ability leading and/or managing process improvement within sophisticated high change impact projects and providing planning & strategic recommendations for executive management or elected officials
Able to engage with all levels of an organization, including executive and senior-level staff and front-line staff
Ability to move easily between leading, supporting, developing, implementing roles
Ability to implement and deliver on continuous process improvement program in a large, sophisticated environment
Benefits
Vacation
Holiday
Sick leave
Medical
Dental
Vision
Life and long-term disability insurance for employees and their dependents
Free public transportation options
Company
Seattle Information Technology Department
Seattle IT is a trusted partner that provides secure, reliable, and compliant technologies enabling the City to deliver equitable and responsive services to the public.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Loter
Interim Chief Technology Officer
Tracye Cantrell
Executive Advisor to Chief Technology Officer
Company data provided by crunchbase