Salesforce · 7 hours ago
Director of Engineering - IT Service Management
Chicago, IL
Full-time
Onsite
Director/Executive
$216K/yr - $314K/yr
10+ years expSalesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. The Director of ITSM Engineering role will provide strategic leadership for the team responsible for developing and maintaining the internal IT Service Management platform, which is critical for efficient service delivery and operational excellence.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Provide hands-on leadership and mentorship to a high-performing team of software engineers focused on ITSM development and architecture
Ensure the ITSM platform's architecture and development execution adhere to strategic roadmaps, security standards, and engineering best practices
Collaborate cross-functionally with business stakeholders, product management, and other engineering leaders to define service requirements and translate them into actionable development plans
Oversee platform stability, performance, and incident management for the core ITSM system, ensuring high availability and operational resilience
Champion the adoption of leading technologies and methodologies to continuously streamline IT service delivery and enhance employee self-service capabilities
Maximize the utilization of the Salesforce platform for internal ITSM solutions, demonstrating product capability and informing future product direction
Qualification
Required
10+ years of experience in software engineering, with at least 5 years in a leadership role building and managing high-performing engineering teams, preferably within an enterprise context
Deep experience in building, implementing, and optimizing large-scale ITSM systems and processes (incident management, problem management, change management, asset management, release management, CMDB, etc.) within a complex organization
Demonstrated ability to partner effectively with business leadership and product teams to translate strategic objectives into clear, deliverable roadmaps
Comprehensive understanding of modern software development, quality assurance, deployment, and operational methodologies (e.g., CI/CD, DevOps)
Exceptional ability to diagnose complex technical and operational challenges and drive simple, robust, and scalable solutions
Preferred
Deep working knowledge of ITIL framework and best practices
Demonstrated professional experience implementing leading IT service management platforms (ServiceNow, Atlassian, etc.)
Experience developing on and/or administering the Salesforce platform
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
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