Bosch USA · 1 day ago
UX Researcher
Watertown, MA
Full-time
Onsite
Mid Level
$91K/yr - $105K/yr
3+ years expBosch USA is a leading company that shapes the future through innovative technologies and services. The UX Researcher role focuses on driving Voice of Customer initiatives by capturing customer perspectives through various research methods and translating findings into actionable insights to guide product design and marketing strategies.
EnergyRenewable EnergyStaffing Agency
No H1B
Responsibilities
Design and run qualitative research initiatives, including interviews, focus groups, and usability-style sessions, to capture authentic customer perspectives
Collaborate cross-functionally with Product, Marketing, Sales, Training, and Customer Success teams to ensure customer perspectives inform decisions
Recommend and implement the right tech stack for Voice of Customer collection and analysis
Synthesize research findings into actionable insights, personas (e.g. using the Double Diamond method), journey maps, and service blueprints
Partner with Business Intelligence on quantitative metrics (NPS, CSAT, churn) and integrate qualitative insights for a holistic view
Present clear, compelling research reports and executive-level presentations that influence decision-making
Build an ongoing feedback loop to ensure customer input informs future programs and offerings
Qualification
Required
3–5 years of experience in customer experience research, market research, or UX research with a focus on qualitative methods
Strong background in designing and leading customer interviews and synthesizing insights into clear deliverables
Familiarity with persona development, customer journey mapping, and service blueprint methodologies
Ability to recommend, select, and implement research tools/platforms
Skilled communicator with experience presenting to senior executives
Proven track record of influencing program or product decisions through research
Preferred
Experience in B2B environments, ideally in technology, manufacturing, or HVAC-related industries
Understanding of the Double Diamond UX process or similar frameworks
Exposure to Voice of Customer or customer success programs and working with mixed methods
Ability to collaborate with analytics/BI teams to connect qualitative and quantitative insights
Benefits
Health, dental, and vision plans
Health savings accounts (HSA)
Flexible spending accounts
401(K) retirement plan with an attractive employer match
Wellness programs
Life insurance
Long term disability insurance
Paid time off
Parental leave
Company
Bosch USA
The Bosch Group’s strategic objective is to create solutions for a connected life.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ulrike "Uli" Jaschek
CEO- Bosch Automotive Workshop Services LLC
Manuel Dietz
VP Bosch Digital | Regional CIO Americas
Company data provided by crunchbase