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Momentive Software · 6 hours ago

Client Success Manager

United States

Full-time

Remote

Entry Level

1+ years exp

Momentive Software is a company that amplifies the impact of purpose-driven organizations globally. They are seeking a Client Success Manager to manage client portfolios, build relationships, and identify revenue growth opportunities while providing strategic guidance and analysis to clients.

Cloud InfrastructureInformation TechnologySoftware

No H1B

Responsibilities

Proactively manage portfolio of assigned clients through health checks measuring adoption, usage, and success

Handle contract renewal process and expansion of both software and service

Achieve targeted KPIs including client renewals, platform usage, and positive NPS

Build relationships with assigned clients and act as their internal voice

Manage client expectations through clear communication and anticipating roadblocks

Consistently log all client interactions and activities in Salesforce

Identify upsell and cross-sell opportunities to increase annually recurring revenue (ARR)

Improve overall awareness of Momentive Software to promote brand and solutions

Serve as subject matter expert within assigned industry vertical

Provide clients with industry best practices and proactive strategies

Collect and utilize client data to drive adoption and monitor risk

Analyze and provide data/metrics on account statuses, trends, and client health

Report findings to management and internal teams

Manage pipeline moving swiftly to meet assigned quota

Capture and share client feedback cross-functionally

Submit items to product/development team for consideration

Escalate unresolved client concerns to management

Share recommendations to improve processes with client success team.Lead strategic initiatives with product and development teams for enterprise requirements

Other duties as assigned

Qualification

Client Portfolio ManagementData AnalysisSalesforceMicrosoft Office SuiteSaaS solutionsAnalytical skillsProblem-solving skillsPresentation skillsNegotiation skillsRelationship buildingCommunication skillsOrganizational skillsCollaboration skills

Required

Bachelor's degree required or equivalent experience

1 -3 years of related experience required

Must have excellent analytical and problem-solving skills

Must have the ability to work independently and handle multiple priorities and deadlines simultaneously

Strong presentation skills and ability to negotiate

Proficient in Microsoft Office Suite

Demonstrate ability to learn and understand basic office software applications

Familiarity with CRM and performance tracking

Excellent verbal and written communication, organization and follow up skills

Excellent relationship building skills and ability to work both individually and as a member of a team are necessary

Ability to work effectively within a fast-paced, deadline-driven environment

Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally

Strong client focus with exceptional collaboration skills ability to influence