Navy Region Southeast Fleet and Family Readiness (FFR) ยท 8 hours ago
Supervisory IT Specialist (System Analysis)
Millington, TN
Full-time
Onsite
Senior LevelNavy Region Southeast Fleet and Family Readiness (FFR) is seeking a Supervisory IT Specialist to oversee the evaluation, analysis, configuration, and delivery of enterprise applications across CNIC NAF operations. The role involves ensuring system functionality, data integrity, and user support while managing a team of IT specialists.
Military
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Analyzes business requirements for diverse operational areas (e.g. retail, food, recreation, child & youth, lodging, finance, procurement, and data warehousing) and translates them into effective system configurations and workflows
Configures systems (ERP or POS) to meet operational needs, including pricing, inventory, menus, room charges, discounts, accounting, purchasing workflows, financial reporting, and data analytics
Evaluates system performance and recommends enhancements to improve efficiency, accuracy, data integrity, and customer experience
Researches and documents business processes, identifying gaps and recommending technological solutions and process improvements
Develops and maintains configuration standards, documentation, and knowledgebase entries for assigned systems (ERP or POS)
Provides subject matter expertise on assigned system capabilities, limitations, and integration points and best practices
Troubleshoots complex system issues in cooperation with other division staff and vendors
Coordinates with stakeholders to ensure system changes align with operational requirements, business objectives, and compliance standards
Participates in planning and delivery of training for end users and managers on system functionality, updates, and reporting capabilities
Ensures rigorous application of information security and data privacy policies in system configuration, maintenance, and support activities
Manages special projects related to new system deployments, upgrades, integrations, and data migrations
Advises management on risks, issues, and cost/benefit analysis related to assigned systems
Provides reports and analysis of system usage, incidents, trends, and key performance indicators (KPIs) to inform decision-making
Provides administrative and technical supervision (including hiring, discipline, evaluation, and training) for up to seven IT Specialists, NF-2210-04, assigned to the section
Reviews and approves leave requests
Develops section goals and staff responsibilities
Assigns work based on priorities, complexity, and staff capabilities
Directs staff who provide system analysis, configuration, and support for assigned systems
Develops and executes staffing plans and contractor requirements
Reviews and accepts, amends, or rejects work performed by subordinates
Provides performance ratings, approves awards, and takes corrective actions when necessary
Communicates assignments, milestones, and deadlines to the team provides status updates on the same to supervisor
Counsel employees on behavior and initiates disciplinary actions if required
Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; and ensures equitable treatment of all staff
Qualification
Required
Must have or be able to obtain and maintain clearance for a Tier 2 (T2 (55)) Investigation Non-Sensitive National Security Sensitivity designation and Moderate Risk designation
Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
Must be current CNIC NAF employee residing in the local commuting area (50-mile radius) of Millington, TN
Must earn and maintain appropriate foundational and residential qualifications from the DoD Cyber Workforce Qualification Matrix (described in DODM 8140 and https://cyber.mil/wid/cwmp/qualifications-matrices) within nine (9) months
Must participate in a continuous learning program as described in DODM 8140. A minimum of 20 hours of Cyber Workforce related continuous professional development annually or what is required to maintain certification
Broad, professional knowledge of IT systems and infrastructure, encompassing POS systems for retail, food, recreation, child & youth, and lodging operations; ERP systems, including financial, procurement, and data warehousing applications; operating systems; systems software applications; telecommunication networks; hardware components; and various cloud service models
Knowledge of business process analysis, requirements gathering, and workflow documentation
Mastery of system configuration methods and practices for assigned systems (POS or ERP)
Mastery of integration principles and techniques for assigned systems with other enterprise applications
Knowledge of cybersecurity and privacy principles, including PCI compliance for payment processing where applicable to assigned systems
Mastery in troubleshooting complex system issues and identifying root causes
Skill in conducting research and applying innovative solutions to business and system problems
Knowledge of process for developing, scheduling, coordinating, and managing projects, relevant contracts, and resources
Knowledge of, and skill in of one or more of the following software applications that the CNIC NAF organization supports: enterprise applications (ERP), program support applications (point-of-sale and recreation/activity management systems), commercial global networks, on-premises datacenters, cloud-based environments, and software-as-a-service beyond service desk software applications
Mastery of, and skill in applying IT problem management methods and practices
Knowledge of, and skill in applying communication methods and techniques
Mastery of, and skill in applying customer support concepts, principles, methods, and practices
Mastery of, and skill in applying the interrelationships among different IT disciplines
Mastery of, and skill in applying project management principles and methods
Knowledge of measures or indicators of system performance and availability
Knowledge of systems administration concepts
Knowledge of a broad variety of electronic devices (e.g., desktops, laptops, tablets, access control devices, digital scanners, barcode readers, networking components, printers, mobile phones, etc.)
Knowledge of system administration concepts for operating systems such as but not limited to Linux, iOS, Android, and Windows operating systems
Knowledge of organizational security policies
Knowledge of Personally Identifiable Information (PII), Personal Health Information (PHI), Payment Card Industry (PCI) data security standards
Knowledge of system architecture methodologies, infrastructure design, system integration, contingency planning, and system life cycle management
Knowledge of DOD and DON cybersecurity policies
Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation with assistance from or direction to technical staff within the division
Skill in the use of Microsoft 365 programs (e.g., Teams, Planner, Word, Excel, Power Point, Outlook)
Skill in the effective and efficient use of planning and project/task assignment and tracking software
Skill and ability to develop and sustain cooperative working relationships with team members and within the organization
Skill and ability to work effectively with customers and outside agencies, providing information or assistance, coordinating project/work task completion, and offering effective solutions
Skill and ability to make sound, well informed and objective decisions. Be open to changing and new information to adapt behavior and work methods positively
Ability to design capabilities to find solutions to less common and more complex system problems
Skill and ability to communicate effectively both orally and in writing to document technical support procedures and train technical staff
Skill to communicate with all levels of management
Ability to inspire, motivate, and guide others toward goal accomplishments
Ability to monitor personal and work group performance and make and implement recommendations for improved productivity
Company
Navy Region Southeast Fleet and Family Readiness (FFR)
OUR VISION: Deliver dynamic, innovative, and integrated programs and services that inspire Sailors and Navy families to thrive throughout their military life cycle.
Jacksonville, Florida, US
51-200 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase