Priority Health · 19 hours ago
Training & Development Specialist
Grand Rapids, MI
Full-time
Onsite
Mid LevelPriority Health is a health system committed to delivering personalized health care to patients and communities. The Training & Development Specialist will provide job instruction training, develop educational materials, and collaborate with various healthcare staff to ensure effective training and system utilization.
Health Care
Responsibilities
Provides job instruction training to Access Management employees in the areas of pre-encounter and point of service encounter; utilizing multiple patient management systems to enhance performance and minimize failure
Analyzes, develops and tests systems and/or software with Information Services (IS) making recommendations on feasibility and develops processes for all users
Partners with coding, billing, nursing, physician, and compliance staff to provide, coordinate and / or disseminate education
Participates in core work groups to recommend and direct process development
Identifies needs, develops and conducts education, orientation and training, establishes evaluation and effectiveness measurement
Designs, writes, edits, assembles, and distributes course materials and conducts educator lead training sessions for applications based on multiple computing platforms, specifically modified for Spectrum Health utilization, used by a wide range of staff (including, but not limited to) access, collection, information technology, nursing, and physician staff
Utilizes a variety of methods and tools to identify training needs including the areas of knowledge, skills, attitude and performance level of individuals and groups utilizing interviews, observation, silent monitoring, pre-tests, audits, etc
Communicates, collaborates and acts as a team player with others in order to ensure continuity and coordination of services
Acts as a member related to open/direct communication and fosters team building and leads work teams across disciplines/departments
Establishes registration data standards system wide
Responsible for measuring data quality, creating follow up programs, troubleshooting respective performance problems and implementing system/procedural/PMPR impacting solutions
Also assists with the creation and maintenance of computer systems help screens
Utilizes IS Help Desk system to work Revenue Cycle Education queue for assigned trouble-shooting and security related incidents
Oversees change management in the areas of software modification, upgrades and third party payer requirement changes by researching, analyzing, identifying and prioritizing user needs and coordinating implementation activities with TIS, management and end users
Conducts software acceptance testing, staff training and other pre-operational tasks
Provides continued support to the application after implementation
Coordinates and participates in departmental 'go-lives' of newly implemented computer system(s) to facilitate successful transition of new product and/or process utilization
Keeps abreast of current Medicare, Medicaid, Blue Cross, Commercial Insurance third party payer policy changes, trends, technology, and the processes surrounding the applications use
Qualification
Required
Bachelor's Degree or equivalent related field
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Benefits
Comprehensive benefits package to meet your financial, health, and work/life balance goals.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Company
Priority Health
Priority Health is an award-winning health benefits company.
Founded in 1986
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
Michigan Health Endowment Fund
2022-02-24Grant· $0.5M
Leadership Team
Nick Gates
President
Recent News
2025-12-11
Morningstar.com
2025-11-18
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