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Hayden Homes · 5 hours ago

Customer Service Warranty Technician

Meridian, ID

Full-time

Onsite

Entry, Mid Level

$60K/yr - $68K/yr

2+ years exp

Hayden Homes is a recognized company certified as a Great Place to Work and selected as a Fortune 100 Best Workplaces. They are seeking a Customer Service Warranty Technician to ensure quality completion of homes and manage customer warranty requests in a timely manner.

Real Estate

Growth Opportunities

Responsibilities

Quality Assurance: Ensures quality completion of homes by performing quality assurance (QA) inspections prior to the completion of homes. Schedules and monitors QA inspections in accordance with Project Manager schedules

New Home Orientations: Conducts New Home Orientations with the customer in conjunction with the Project Manager. Thoroughly explains the use and care of all features of the new home, specific warranty coverage and how to initiate a Service Request. Explains warranty time periods, coverages, and procedures to the customer and documents any remaining defects

Sales Turnover to Inventory Homes: Facilitates all repairs necessary for model and inventory homes to remain in new condition. Inspects all inventory homes after sales turnover has been completed. Generates lists for the Project Manager/Senior Project Manager to complete any concerns or issues

Service Request Management: Addresses customer warranty requests, manages subcontractors, and follows up with customers at regular intervals during the warranty period

Warranty On-Call: Participates in the rotation of on-call warranty service to respond immediately to after-hours emergency requests

Qualification

Customer serviceConstruction experienceMicrosoft OfficeWarranty experienceProblem-solvingOrganizational skillsTime management

Required

HS diploma, GED, or equivalent experience required

Reliable vehicle, valid Driver's License, and insurance required

Proficient in Microsoft Office programs including Word, Outlook, and Excel

Ability to organize, plan, prioritize and manage multiple tasks in a fast-paced environment

Ability to work with suppliers, trades, customers, and internal team members to discuss and document requirements/changes, address concerns and provide timely project status

Ability to creatively solve problems and work under time constraints with minimal supervision