Netcracker Technology · 15 hours ago
Client Partner
Dallas, TX
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
10+ years expNetcracker Technology is a forward-looking software company, offering mission-critical solutions to service providers around the globe. The Client Partner role involves securing and delivering professional services to ensure service commitments are attainable and profitable while managing client relationships and leading transformation programs in the telecommunications sector.
Telecommunications
No H1B
Responsibilities
Manage and grow Netcracker’s on-site transformation programs, including the following:
Budget and business planning for projects and programs including forecasting, monitoring, and resource planning, while ensuring business profitability
Manage customer expectations and satisfaction
Generate additional profitable revenue by expanding the scope of services provided by Netcracker
Partner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting
Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers
Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy
Hold Account Teams accountable for project deliverables
Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality
Lead service delivery and customer support activities related to the Netcracker product suite
Establish and grow relationships with clients at all levels in the organization
Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation
Lead cross-functional, multi-cultural, geographically dispersed teams
Establish and manage MBOs/KPIs for the team
Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation
Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements
Qualification
Required
Proven ability to lead multi-million, business transformational programs involving complex BSS technical solutions, in the Telecoms industry within the Region
Required experience with writing and reviewing contracts, SOWs, and other commercial agreements
Proven ability to handle program governance, ensuring alignment on program milestones and future strategy
Ability to build and execute resource plans (on/offshore)
10 years management experience, at least 3 years at senior levels
Experience running multi-million programs
Extensive experience with project management methodologies
Ability to build relationships at multiple levels within the client organization
Experience working in a matrixed corporate environment
Ability to travel
Must have the right to work in US
A degree in a related field
Company
Netcracker Technology
Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in the digital economy.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Feinberg
CEO & Chairman
Ajit Jadhav
Client Partner
Company data provided by crunchbase