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City of Fremont · 3 weeks ago

Human Resources Technician I/II (Benefits)

Fremont, CA

Full-time

Onsite

Entry, Mid Level

3+ years exp

The City of Fremont's Human Resources Department is seeking a detail-oriented and customer-focused Human Resources Technician to join their team. This role provides essential support in the administration of the City’s health and welfare benefits programs, ensuring high-quality service to employees and retirees while managing various HR functions and special projects.

Government Administration

Responsibilities

Processing benefit transactions in accordance with policies, procedures, and Memorandums of Understanding

Supporting leave administration

Preparing reports

Reconciling benefit billings

Assisting with new hire orientations and off-boarding

Supporting special projects such as open enrollment and ACA compliance

Maintaining records for employee payroll deductions and preparing reports and payments to various taxing, financial and insurance organizations

Conducting training and assisting in providing instruction to other departments' employees regarding specialized procedures and requirements of the payroll system

Proofreading and checking typed and other materials for accuracy, completeness and compliance with departmental policies, laws and other regulations

Processing various periodic billings for services such as insurance, association dues, etc

Compiling, researching, and preparing a variety of periodic and special reports relating to the payroll and/or benefits function

Processing employee transactions using HRIS, including new hires, merit and salary increases, promotions, transfers and separations

Providing information to City employees and others that require the use of judgment and the interpretation of policies, laws, rules and procedures

Processing health benefits for employees and retirees according to established policies and procedures and Memoranda of Understanding

Assisting with open enrollment activities and record keeping

Processing payments and reconcile monthly premiums for active and retired City employees

Acting as liaison between employees and contracts benefits providers

Processing wage garnishments and W-2 forms

Performing scanning, indexing and filing of confidential HR documents, including personnel files

Managing various reimbursement programs including Commuter Checks, Tuition Reimbursement, Computer Loan and Recruitment Incentives

Building and maintaining positive working relationships with co-workers, other City employees and the public using principles of good customer service

Other duties as assigned

Qualification

Benefits administrationHR systems proficiencyCustomer service skillsPayroll administrationReport preparationResearch skillsInterpersonal skillsProblem-solving skillsAttention to detailTime managementCommunication skills

Required

Working knowledge of human resources principles and practices, with experience in a public-sector environment performing payroll and/or benefits administration

Experience supporting health and welfare benefits programs, including medical, dental, vision, leave administration (FMLA/CFRA/PDL), ACA, and COBRA

Strong customer service and interpersonal skills, with the ability to handle sensitive inquiries from employees, retirees, and external partners with professionalism and tact

Demonstrated ability to manage multiple priorities, meet deadlines, and thrive in a high-volume, fast-paced work environment

Strong problem-solving skills and an action-oriented mindset, with the initiative to anticipate tasks and support special projects such as open enrollment

Ability to compile, research, and prepare reports, reconcile benefit billings, and maintain accurate records with a high level of attention to detail

Proficiency with HR systems and technology, including PeopleSoft, CalPERS, Microsoft Office Suite, virtual collaboration tools (Teams/Zoom), and Adobe Pro

Education equivalent to an Associate's degree from an accredited college with major course work in human resources

Three years of responsible administrative clerical or technical experience in the assigned subject area for Human Resources Technician II