Network Designs, Inc. · 4 months ago
Program Manager – Federal Infrastructure and Operations
Leesburg, VA
Full-time
Onsite
Senior Level, Lead/Staff
$167K/yr - $196K/yr
12+ years expNetwork Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. The Program Manager will lead a large, complex federal IT program, ensuring delivery excellence and adherence to federal standards while managing enterprise IT operations and multi-disciplinary contractor teams.
Information ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide day-to-day leadership, management, and oversight for all contractor personnel performing under the Services Task Order
Serve as the primary liaison with the Federal Contracting Officer's Representative (COR) and Government leadership, ensuring responsive, transparent, and effective communication
Manage program cost, schedule, performance, and quality in accordance with contract requirements, Federal policies, and industry best practices
Oversee the execution of services across multiple Agency operational divisions, including:
Enterprise Operations Center - 24x7x365 monitoring, alerting, and incident response
Business Management Services - performance reporting, configuration and change management, and resource allocation
Service Delivery - deployment, release, and pre-production environment management
Operations Support - authentication services, directory services, account management, and network operations
Cloud & Hosting Services - hosting solutions, data centers, and cloud service provisioning
Product & Services Management - continuous development and optimization of managed services
Monitor staff performance, address issues promptly, and ensure compliance with service level agreements (SLAs)
Lead risk management, issue resolution, and escalation processes for all program activities
Ensure smooth transitions during phase-in and phase-out periods, including staffing, onboarding, and knowledge transfer
Drive process improvement initiatives, applying ITIL best practices and Agile methodologies
Develop, maintain, and deliver required contract reports, metrics, and deliverables on schedule
Qualification
Required
U.S. Citizenship is required
Must be able to obtain a Public Trust clearance
This position requires working onsite in Leesburg, VA, 5 days per week
Bachelor's degree in Project Management, Business Management or an IT-related field
Minimum 12-15 years of relevant program/project management experience supporting large-scale federal IT programs
Project Management Professional (PMP) certification or equivalent
ITIL certification (v3 or v4)
Strong technical knowledge of enterprise IT service delivery, operations, and engineering
Experience with Agile development and IT service management practices
Proven ability to manage cost, schedule, performance, and risk in a complex, multi-stakeholder environment
Exceptional written, verbal, and interpersonal communication skills
Preferred
Experience managing programs similar in scope and complexity
Expertise in performance management, project controls, and resource planning
Demonstrated success in implementing process improvements and innovation initiatives
Federal IT program management experience with FAA, DOT, DOJ or similar agency
Benefits
Comprehensive health, dental, vision, pet, and legal insurance
401(k) retirement matching
Paid leave
Paid holidays
Health and wellness programs
Employer-paid life and disability insurance
Professional development
Education benefits
Company
Network Designs, Inc.
NDi is a Verified Service-Disabled Veteran Owned Small Business [SDVOSB] professional services firm, supporting Federal and Commercial customers since 1995.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Zeruto, CISM
CEO and Owner
Company data provided by crunchbase