Customer Support Specialist jobs in United States
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Frontera · 10 hours ago

Customer Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$55K/yr - $65K/yr
date1+ years exp

Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. We are seeking a detail-oriented Customer Support Specialist to provide Tier 1 customer support, ensuring users have a positive experience with our product.

Artificial Intelligence (AI)Health CareMedical

Responsibilities

Serve as the first point of contact for customer support inquiries
Resolve Tier 1 support issues by answering product questions, addressing common user errors, and guiding users through workflows
Identify when issues need to be escalated and route them appropriately to Product or Engineering
Provide clear, timely, and empathetic communication to customers
Track and document support requests, patterns, and resolutions using a ticketing system
Maintain a high standard of customer experience and professionalism
Contribute feedback on recurring customer questions or friction points to help improve documentation and product experience
Support internal teams with basic product questions as needed

Qualification

Customer support experienceTicketing platform proficiencyCommunication skillsOrganizational skillsPositive attitude

Required

1–3 years of relevant experience in customer support, customer service, or a customer-facing role
Previous experience using a ticketing platform (e.g., Zendesk, Freshdesk, HubSpot, or similar)
Strong customer service mindset with excellent written and verbal communication skills
Ability to explain concepts clearly and patiently to non-technical users
Organized and detail-oriented with the ability to manage multiple support requests
Comfortable learning new tools and product workflows
Ability to follow established processes while delivering a high-quality customer experience
Positive attitude and strong sense of ownership over customer outcomes

Preferred

Experience supporting software or technology products
Experience in healthcare, health tech, or a regulated environment

Benefits

Stock options
Health benefits
401(k) plan
4 weeks of PTO per year

Company

Frontera

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Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve.
dateFounded in 2023
location
Denver, Colorado, USA
people-size201-500 employees
web-link
https://fronterahealth.com/

Funding

Current Stage
Growth Stage
Total Funding
$32M
2025-02-18Seed· $32M

Leadership Team

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Amol Deshpande
Founder and CEO
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Recent News

Pulse 2.0
Frontera Health: $32 Million (Seed) Funding Raised For Advancing Autism Care And Health Equity
2025-02-25
thesaasnews.com
Frontera Health Raises $32M in Seed Round
2025-02-24
Behavioral Health Business
AI-Backed Autism Startup Frontera Health Raises $32M
2025-02-21
Company data provided by crunchbase