American Express · 15 hours ago
Senior Manager - Software Engineering
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$123K/yr - $215K/yr
10+ years expAmerican Express is a company with a long history of innovation and a commitment to its customers and colleagues. They are seeking a Senior Manager - Software Engineering to lead an engineering team responsible for the Commercial Loyalty technology domain, overseeing the design, development, and operational health of platforms that enhance customer experiences. The role involves mentoring engineers, driving technology strategy, and ensuring quality engineering practices.
Credit CardsFinanceFinancial ServicesPaymentsTravel
Responsibilities
Lead, mentor, and coach a team of software engineers, fostering a culture of continuous learning, inclusivity, and high technical standards
Build, manage, and develop an engineering team of approximately 6–10 engineers , including hiring, onboarding, performance management, and career development
Own end-to-end delivery and operational accountability for the Commercial Loyalty technology domain, spanning legacy platforms and modern cloud-native services
Partner closely with Product, Business, Architecture, and senior technology leadership to define and execute domain-level technology strategy, roadmaps, and delivery priorities
Translate complex business requirements into scalable, maintainable technical solutions, guiding teams through system design and implementation
Lead teams through complex architectural decisions, evaluating multiple approaches, articulating tradeoffs, and influencing stakeholders toward sound technical outcomes
Establish and sustain a strong culture of quality engineering, including automated testing, QA automation, and shift-left quality practices across the software development lifecycle
Drive adoption and continuous improvement of CI/CD pipelines, DevOps practices, and release automation to enable fast, safe, and repeatable delivery
Ensure security, compliance, and resilience are built into system design and delivery through secure coding practices, automated security controls, and strong production readiness standards
Lead modernization and continuous improvement initiatives focused on reliability, scalability, observability, automation, and developer experience
Coordinate delivery across globally distributed teams, proactively managing risks, dependencies, tradeoffs, and execution challenges
Leverage metrics, feedback, and operational data to continuously improve software quality, team performance, and delivery outcomes
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, or comparable experience; advanced degree preferred
10+ years of software engineering or related experience delivering complex systems
5+ years of experience leading and managing software engineering teams, including hiring, coaching, performance management, and talent development
Demonstrated experience partnering with Product and Business stakeholders to shape requirements, define solutions, and deliver outcomes
Strong background in application design, software development, and automated testing practices
Experience building and operating distributed systems and microservices architectures, including REST-based services and event-driven platforms (e.g., Kafka)
Hands-on experience with modern development practices and cloud-native stacks, including Go, containerization (Docker), orchestration (Kubernetes), and CI/CD tooling
Experience with relational and NoSQL databases
Experience with rules engines or complex decisioning systems (e.g., Comcast Rulio or similar technologies)
Experience working in Agile development environments (Scrum and/or Kanban)
Strong knowledge of distributed (multi-tiered) systems, algorithms, relational databases, and NoSQL technologies
Deep familiarity with the tools and practices used to plan, design, build, test, deploy, and operate enterprise software systems
Preferred
Prior experience owning or stabilizing a complex, business-critical technology domain
Background in Commercial, Loyalty, Payments, or Mobile platforms
Track record of leading teams through ambiguity, modernization, or non-trivial technical change
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
H1B Sponsorship
American Express has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (137)
2024 (95)
2023 (95)
2022 (131)
2021 (111)
2020 (114)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-13
2026-01-13
Company data provided by crunchbase