MacDermid Alpha Electronics Solutions · 7 hours ago
Senior Director, Customer Quality
New Haven County, CT
Full-time
Onsite
Director/Executive
$197K/yr - $296K/yr
12+ years expMacDermid Alpha Electronics Solutions is a leader in the electronics industry, committed to innovation and excellence. They are seeking a Senior Director, Customer Quality to serve as the primary quality liaison with key semiconductor customers, ensuring that product quality and performance exceed expectations through strong customer engagement and cross-functional leadership.
Electronic Design Automation (EDA)ManufacturingSemiconductor
Responsibilities
Serve as the primary contact for all quality-related topics for designated strategic semiconductor customers
Build and maintain strong relationships with customer quality, engineering, procurement, and operational teams
Lead regular customer quality reviews, business updates, QBRs, and technical discussions
Monitor and analyze key customer quality metrics including DPPM, return rates, field failures, defect trends, and audit outcomes
Track customer scorecards, identify performance gaps, and drive cross-functional actions to achieve target ratings
Lead end-to-end containment, root cause investigation, and corrective action activities for customer-reported issues, using methodologies such as 8D, 5 Why, FMEA, Fishbone, DOE, fault-tree analysis, and reliability modeling
Coordinate across internal teams—manufacturing, engineering, reliability, supply chain, and product management—to ensure timely and robust problem resolution
Prepare and deliver customer-facing 8D reports, corrective action plans, and technical documentation with high professionalism and accuracy
Provide quality and reliability input during new product introduction (NPI) to ensure customer quality expectations are built into design, qualification, and release processes
Review change notices (PCNs), deviations, and risk assessments to ensure smooth, compliant communication with customers
Support or lead customer audits (process, system, compliance, supplier audits), facilitating corrective actions and closure activities
Partner with program management, operations, and commercial teams to ensure alignment of quality strategy with business objectives
Qualification
Required
Bachelor's or master's degree in engineering discipline (preferably electronics, chemical, material science), or other related technical field
12+ years of experience in quality engineering, customer quality, within the semiconductor industry
Proven track record directly with major semiconductor OEMs, OSATs, or Tier-1 customers
Strong understanding of semiconductor materials, processes (wafer fabrication, packaging, assembly, test), and reliability mechanisms
Expertise in quality tools: SPC, MSA, FMEA, control plans, 8D, PPAP, APQP, DOE, and risk management
Strong familiarity with semiconductor failure mechanisms, reliability standards, qualification methods, and analytical methods including Failure analysis
Ability to interpret data and trends including statistical analysis
Familiar with ISO9001/IATF 16949 quality management standards
Bi-lingual (Mandarin and English) with high level of technical expertise, customer engagement, problem-solving, and cross-functional leadership
Benefits
Health, dental, and vision insurance
Wellness Program
PTO/Holidays
401(k)-retirement plan with a company match
Paid parental leave
Tuition reimbursement
Opportunities for professional development
Company
MacDermid Alpha Electronics Solutions
At MacDermid Alpha Electronics Solutions, an Element Solutions Inc business, we deliver innovative, high-performance chemistries, materials, and services that enable next-generation electronics.
1001-5000 employees
H1B Sponsorship
MacDermid Alpha Electronics Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Alan Gardner
Strategic Content / Business Partner Director
Aparna Iyer
R&D Line of Business Partner
Recent News
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