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DXP Enterprises, Inc. · 18 hours ago

Desktop Support Technician

Houston, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

DXP Enterprises, Inc. is dedicated to providing high-quality customer service and innovative solutions in the industrial sector. The Desktop Support Technician will manage desktop applications, support users in a Citrix deployment, and resolve complex IT problems while maintaining a focus on customer service.

Industrial EngineeringIndustrial ManufacturingMechanical Engineering

Senior Management

No H1B

Responsibilities

Maintain and manage various desktop applications

Manage various Microsoft components

Support users in a server-based-desktop Citrix deployment, with roaming profiles and more

Support servers in a virtualized environment running on VMware

Identify and resolve complex problems, both within a team and individually, with a focus on root cause analysis and increasing stability

Support for Avaya voice system by setting up extensions, voicemail, call schedules, etc

Assist other team members as needed with Microsoft, Citrix and various issues

Display professionalism and customer service to all customers, internal and external

Develops, with management team, short- and long-term software and hardware strategies

Qualification

Windows 10Active DirectoryCitrixMS Office 2013Enterprise AntivirusCisco NetworkingPrinter SetupAvaya Phone SystemSQLBackupThin ClientsZebra Label PrinterHandheld Barcode ScannersCertifications MCPCertifications MCSECertifications CCNACertifications A+Certifications Network+