Galileo Financial Technologies · 16 hours ago
Senior Support Engineer
Utah, United States
Full-time
Onsite
Senior Level
5+ years expGalileo Financial Technologies is a financial technology company that provides innovative software products and services for Fintechs. The Senior Support Engineer will be responsible for ensuring the reliability of the production environment, supporting distributed systems in AWS, and enhancing processes for efficiency.
BankingDecentralized Finance (DeFi)FinanceFinancial ServicesFinTechIT ManagementLendingPayments
Responsibilities
Provide 24x7 on-call application support on a rotational basis and ensure system availability
Record all incident-related information in real time, including actions taken, decisions made, and status updates
Maintain highly available and scalable services in a highly available production environment
Participate in weekly activities and change windows for deployment
Monitor systems, capacities and provide technical support for issues that impact or degrade applications
Engage during incidents, help provide high level issue explanation. Perform incident scribe functions to capture timelines and details and assist in incident root cause analysis (RCA)
Provide technical support for non-incident related issues to resolve impacts to interfacing customer applications
Generate ideas for new initiatives and technologies to improve observability
Perform trend analysis of application logs, system performance management data, et cetera to identify performance issues and drive improvements to ensure optimal performance
Mentor other engineers, support the technical culture, and help grow the team
Lead the development and testing of our auto healing systems
Qualification
Required
Bachelor's Degree in Computer Science or related field
Experience with log aggregation tools such as Splunk, Datadog, Coralogix (DataDog strongly preferred)
Experience writing Oracle SQL queries
Team first mentality
Strong self-starter requiring minimal supervision
5+ years AWS Cloud Experience
Strong Unix/Linux background
Ability to write scripts using at least one of shell (bash, ksh) or Python (Python preferred)
Experience with Gitlab deployment pipelines and knowledge of CI/CD best practices
Ability to collaborate and communicate well with other teams
Preferred
Experience working in or orchestrating Argo, Kubernetes or Docker is a plus
Argo or other CI/CD tools experience is a huge plus
Curiosity to learn new applications and technologies
Aptitude and drive to run after problems and identify solutions
Company
Galileo Financial Technologies
Galileo (SoFi's Tech Platform) is a leading fintech platform that provides modern core banking and payments infrastructure.
1001-5000 employees
H1B Sponsorship
Galileo Financial Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (21)
2023 (36)
2022 (48)
2021 (38)
2020 (29)
Funding
Current Stage
Late StageTotal Funding
$85.3MKey Investors
AccelMercato Partners
2020-04-07Acquired
2019-10-17Series A· $77M
2014-08-06Series A
Leadership Team
Kurt Fenstermacher
Director, Software Engineering
Recent News
2025-12-10
2025-11-07
2025-11-07
Company data provided by crunchbase