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Quench USA, Inc. · 19 hours ago

Scheduling Specialist - Field Dispatcher

King of Prussia, PA

Full-time

Hybrid

Entry, Mid Level

$45K/yr - $45K/yr

2+ years exp

Culligan Quench is a leader in providing bottle-free filtered water solutions. They are seeking a Field Service Dispatcher to coordinate technician schedules, optimize routes, and ensure service-level agreements are met while balancing customer needs.

Consumer ElectronicsElectronicsProfessional ServicesTransportationWater Purification

Responsibilities

Coordinate technician dispatching and routing for installations, service calls, and repairs

Communicate directly with customers to confirm appointment details and scheduling updates

Collaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are met

Proactively monitor service queues and field activity to meet or exceed SLAs

Troubleshoot scheduling conflicts and make real-time decisions to optimize technician routes

Escalate service issues when needed and keep internal stakeholders informed

Attend daily service huddles and actively support field team planning

Accurately document all updates and communications in our service systems

Qualification

Routing experienceDispatching experienceField service schedulingMicrosoft Office proficiencyCommunication skillsProactive mindsetOrganizational skillsCross-functional collaboration

Required

2+ years of routing, dispatching, or field service scheduling experience

Strong communication skills—professional, clear, and customer-focused

Comfortable navigating multiple systems and communication channels (email, phone, chat)

Highly organized with strong attention to detail and a proactive mindset

Ability to work cross-functionally in a fast-paced, service-driven environment

Proficiency in Microsoft Office (Outlook, Excel, Word)

Preferred

Experience coordinating technician installations or emergency service calls is highly preferred

Benefits

Medical, Dental, Vision which start day one

401(k) match of 50% up to 6%

PTO and Paid Holidays

Company

Quench USA, Inc.

Culligan Quench understands your workplace has unique water needs. That's why we offer customized water solutions tailored to grow with your business.

Founded in 2001

King Of Prussia, Pennsylvania, USA

1001-5000 employees