Seronda Network ยท 1 day ago
Customer Service Agent
Charlotte, NC
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $67K/yrSeronda Network is a forward-thinking digital solutions provider dedicated to connecting businesses with innovative strategies in communication, branding, and technology. They are seeking a dedicated and friendly Customer Service Agent to be the first point of contact for customers, addressing inquiries and ensuring a positive experience with the brand.
Responsibilities
Answer incoming customer inquiries via phone, email, and live chat
Resolve customer issues and complaints promptly and accurately
Provide product and service information to customers
Document customer interactions and feedback using our CRM system
Follow up on customer inquiries to ensure satisfaction and resolution
Collaborate with team members to improve service delivery and efficiency
Qualification
Required
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to handle difficult situations and customer complaints with professionalism
Proficient in using computers and customer service software
Strong organizational skills and ability to multitask effectively
Preferred
Previous experience in a customer service role preferred
Benefits
Health, dental, and vision insurance.
401(k) retirement plan with company match.
Generous paid time off and paid holidays.
Professional development and training opportunities.
Dynamic and collaborative work environment.
Company
Seronda Network
We provide services which make our clients visible, give them presence, and brand awareness, increase their reputation through word of mouth, and improve their image by working closely with target audiences that deliver the product or service directly to the end user.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase