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Dallas County · 15 hours ago

0000000588.PROCESS SUPPORT SUPERVISOR.COUNTY CLERK-CRIMINAL

Dallas, TX

Full-time

Onsite

Entry, Mid Level

1+ years exp

Dallas County is seeking a Process Support Supervisor to oversee clerical support staff and ensure effective delivery of services. The role involves hiring, training, coordinating workflow, and monitoring performance while providing excellent customer service.

GovernmentInformation ServicesNon Profit

Responsibilities

Supervises clerical support staff in performing standardized tasks related to receiving, filing and processing documents, fees and fines, maintaining records, files and reports, and providing excellent customer service

Ensures effective delivery of services by training staff, coordinating, delegating and monitoring assignments, evaluating performance, providing feedback and collecting data for performance measures

Acts as a technical expert, researches and resolves more complex issues, responds to inquiries, audits work processes and reconciles/corrects exceptions

Assists management with employee related issues which may include: serving on an interviewing team, coordinating leave activities, maintaining time and attendance, preparing performance appraisals and making staff recommendations

Stays abreast of changes in applicable laws, policies and procedures, recommends and implements changes to policies and standard operating procedures, and assists management in establishing goals and objectives

Performs other duties as assigned

Qualification

SupervisionStandard software applicationsCriminal Court proceduresEffective communicationConfidentialityTeam coordinationPerformance evaluationCustomer service