Optimum Financial Group · 1 hour ago
Bulk Property Support Rep (70009827)
United States
Full-time
Remote
New Grad, Entry LevelOptimum is seeking a Bulk Property Support Representative responsible for managing and responding to email inquiries from bulk properties and their residents. This role involves resolving service and billing issues while ensuring a high level of customer satisfaction and support for the company's goals.
Asset ManagementFinancial ServicesInsurance
Responsibilities
Respond to email inquiries from bulk properties in a professional, respectful, and timely manner
Manage multiple shared mailboxes simultaneously, ensuring responses are prioritized to avoid delays
Research and resolve complex service, equipment, and billing issues
Perform account functions including:
Adding, moving, and provisioning equipment
Sending signals and performing troubleshooting
Correcting account codes to avoid billing errors
Restoring services interrupted due to incorrect charges
Processing transfers and setting up accounts for installation or upgrades
Work effectively in Salesforce, IDA/DDP, Remedy, WHA, Boost and any other company systems and tools needed to resolve issues
Provide accurate and detailed written communication when documenting or resolving cases
Collaborate with internal teams to address escalated or cross-functional issues
Proactively identify solutions that balance customer needs and company objectives
Maintain a full understanding of bulk accounts, agreements, and services provided
Communicate empathetically and courteously, ensuring customers feel valued
Place outbound calls to customers when additional clarification or follow-up is required
Bring all issues and concerns to complete resolution, minimizing repeat contacts
Contribute to team success by sharing knowledge, assisting peers, and maintaining accountability
Qualification
Required
Strong written and verbal communication skills, with professional email etiquette
Ability to perform thorough research and apply problem-solving skills to resolve complex issues
Knowledge of bulk account structures, billing processes, and service provisioning
High level of dependability, accountability, and integrity
Ability to work effectively both independently and as part of a team
Empathy, patience, and respect when engaging with customers and property representatives
Strong organizational skills and attention to detail
Resourcefulness and confidence in making sound decisions
Customer-first mindset with an understanding of the business impact of bulk property relationships
Company
Optimum Financial Group
Optimum Financial Group is dedicated to the financial security of its clients since 1969.
Founded in 1969
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-10-27
Canada NewsWire
2025-05-05
Company data provided by crunchbase