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Hollywood Casino at Charles Town Races · 19 hours ago

Facilities Manager

Charles Town, WV

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hollywood Casino at Charles Town Races is a leader in the gaming industry, offering exciting career opportunities. The Facilities Manager is responsible for supervising shift managers and coordinating daily management of the property, including maintenance of buildings, grounds, and mechanical systems.

GamingVideo Games

Responsibilities

Responsible for the supervision of shift managers and coordinating the overall execution of the daily management of the property which includes interior and exterior maintenance of all buildings and grounds and mechanical systems and equipment to include utilities, refrigeration, HVAC, plumbing, electricity, natural gas as well as elevators, kitchen appliances and televisions

Assists the Facilities Director in the execution and management of property capital expenditure projects

Plans, directs, and coordinates activities of designated projects to ensure that goals or objectives of project are accomplished within prescribed time frame and funding parameters: Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, and allotment of available resources to various phases of project

Coordinates operational changes to ensure the least amount of internal/external customer disruption

Utilizes department specific metrics to ensure operational efficiency

Supports, administers and manages operational goals and monitors achievements of performance and profit objectives

Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction

Responsible for assisting in the budget process for the department and provides recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager

Determines best practice for using in-house resources or outside vendor for applicable projects

Inspects projects after completion for satisfactory results

Ensures OSHA standards are followed during all shifts

Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise

Responsible for ensuring compliance with all regulatory guidelines within area of responsibility and reporting potential issues to management

Maintains strict confidentiality in all departmental and company matters

Qualification

Electrical knowledgePlumbing knowledgeHVAC knowledgeBudget managementMicrosoft applicationsProject managementCustomer serviceReport writingCritical thinkingConflict resolution

Required

Bachelor's degree (B.A./B.S.) from four-year college or university; and two years related experience and/or training; or equivalent combination of education and experience

Experience managing people is preferred

Must have a working knowledge of Electrical, Plumbing, HVAC and Carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears

Ability to understand and analyze Budget & P&L Statements, competitive information and develop plans with measurable results

Proven managerial and critical thinking skills required

Ability to respond calmly and make rational decisions when required

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs

Must be proficient in Microsoft applications (Excel, Word, and Outlook)

Previous experience with all aspects of maintenance and engineering (special emphasis on electrical, plumbing, air conditioning, and maintenance of all equipment)

Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner

Ability to manage departmental budgets to ensure cost control measures are met

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Must be able to read and interpret plans and specifications