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Alma · 1 week ago

Customer Success Manager - Illinois

Chicago, IL

Full-time

Hybrid

Mid Level

$60K/yr - $70K/yr

Alma is a cloud-based student information system (SIS) transforming K-12 education by empowering administrators, teachers, parents, and students. As a Customer Success Manager, you'll be the trusted advisor to school districts, driving both adoption and growth through relationship management and strategic business development.

EducationInformation ServicesSoftware

Responsibilities

Serve as a strategic contact for school district customers, providing timely solutions to questions, requests, and escalated issues while keeping customers informed of progress

Understand customer objectives, develop and maintain roadmaps to achieve goals, and lead quarterly business reviews (QBRs) aligned with district priorities

Identify and pursue upselling opportunities based on customer needs and usage patterns. Present new features during QBRs and regular touchpoints to drive account expansion and revenue growth

Drive territory growth through direct outreach and relationship building. Cultivate referral partnerships with existing customers to generate new leads and expand market presence in your region

Proactively increase feature adoption through demos and trainings. Collect and share customer feedback to identify product opportunities and reduce churn

Facilitate renewal discussions to establish long-term plans and product fit. Nurture customer success stories through webinars, lunch-and-learns, and conference presentations

Track detailed customer interactions and strategic initiatives so sales, product, and marketing teams can access insights and align offerings with customer needs

Conduct scheduled training and on-site visits to school districts as needed

Qualification

K-12 education experienceCustomer relationship managementSales acumenExcelAnalytical mindsetTechnologically proficientCommunity buildingCommunication skillsDetail-orientedOrganizational skillsTime managementWork independently

Required

Bachelor's degree or equivalent work experience

Experience in K-12 education environments

Strong written and oral communication skills

Detail-oriented with excellent organizational and time management abilities

Proficiency in Excel

Preferred

Sales acumen and experience with upselling or account expansion

Experience managing multiple projects simultaneously

Analytical mindset with problem-solving capabilities

Technologically proficient with modern business tools (Google, Slack, JIRA)

Ability to work independently and collaboratively in fast-paced environments

Passion for customer interaction and community building

Benefits

Mission-driven work: Every day, you're directly impacting how educators teach and how students learn

High-growth opportunity: We're expanding rapidly, and your success fuels company growth and your own advancement

Balanced impact: You'll split your time between supporting customer success and driving new business—the best of both worlds

Competitive compensation: Base salary $60,000–$70,000 + incentives (OTE: $80,000–$90,000)

Flexible environment: Work with a collaborative team that values your input and invests in your development

Company

Alma

Glassdoor3.6

Alma’s integrated Student Information System empowers learning communities with future-ready software created for today ... and tomorrow.

Founded in 2012

Portland, Oregon, USA

51-200 employees

http://www.getalma.com

Funding

Current Stage

Growth Stage

Total Funding

$0.7M

2014-01-09Seed· $0.7M

Leadership Team

Andrew Herman

Co-Founder, Chairman, CEO

Recent News

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Company data provided by crunchbase