TotalMed · 8 hours ago
Customer Service Representative – Front Desk
Green Bay, WI
Full-time
Onsite
Entry Level
$21/hr - $21/hr
1+ years expTotalMed is a company focused on providing high-quality service in the home medical equipment sector, and they are seeking a Customer Service Representative for their front desk. The role involves assisting customers with inquiries, managing accounts, and ensuring the accurate verification of insurance coverage.
Health CareStaffing Agency
Responsibilities
Provide high-quality service and sales in the home medical equipment showroom
Explain product features and benefits clearly to patients and caregivers
Act as the first point of contact for troubleshooting medical equipment in-store and for customer homes
Manage customer accounts to ensure insurance coverage is accurate and verified
Schedule follow-up appointments with therapists and review follow-up order requests
Maintain necessary certifications on equipment and supplies
Qualification
Required
High School Diploma
1+ years of medical field customer service experience OR an equivalent combination of education and experience
Proficiency with computer software applications
Excellent verbal and written communication
strong multi-tasking abilities
top-tier prioritization skills
Customer service: 2 years
Healthcare setting: 1 year
Preferred
Associate Degree
Prior experience in retail sales
previous retail sales environment: 1 year
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Company
TotalMed
TotalMed, a clinical staffing company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Josh Owens
Travel CVOR RN
Justin Tomlin
Chief Strategy Officer
Recent News
2025-08-27
2025-06-26
Fierce Healthcare
2025-06-06
Company data provided by crunchbase