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Trustmark Bank · 4 weeks ago

Wire Transfer Analyst I/II/III

US-MS-Jackson

Full-time

Onsite

Entry, Mid, Senior Level

1+ years exp

Trustmark Bank is seeking Wire Transfer Analysts to support their electronic banking platforms. The role involves creating, verifying, and releasing wire transfers while ensuring compliance with bank policies and regulations.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Enforce the dual-step authentication while processing online banking outgoing wire transactions ensuring accuracy

Handles client outgoing wire requests with prompt, professional, and courteous attention

Assist Trustmark associates across all markets with timely resolutions for wire transfer inquiries; domestic and international

Understand and comply with bank policies, Federal laws, and regulations (OFAC, BSA/AML, Dodd-Frank, CRT, SAR etc.)

Prepare and manage wire transfer correspondence, reports, and documents

Perform additional duties as assigned

Process online banking outgoing wire transactions ensuring accuracy

Enforce CFPB regulations on consumer international wires

Analyze and respond to client outgoing wire requests with prompt, professional, and courteous attention

Administer verification process with authorized reps using confidential identification procedure

Handle phone inquiries, research and provide error resolutions

Process verifications by analyzing wire versions to confirm that only the required information was altered

Set up new Funds Transfer Agreement customers and maintain existing customer database in Payplus USA. This includes the issuance of customer PINs, tagging customer profiles as contract customers and online banking customers if applicable, and balance check

Answer customer calls, analyze problems and provide real-time solutions regarding browser access, wire retrievals and amendments

Assist Relation Managers or others with wire transfer processing questions

Qualification

Wire transfer processingRegulatory complianceCustomer serviceMicrosoft OfficeAdobe Acrobat ProBanking operationsMulti-tasking capabilitiesProfessional communicationProblem-solving skillsTeamwork

Required

High School diploma or the equivalent

One year of recent customer service, data entry, clerical, or retail banking experience

Proficient with Microsoft Office suite (Teams, Outlook, Word, Excel) and general office equipment

Proficient with Adobe Acrobat Pro

Must demonstrate accuracy, multi-tasking capabilities, and can focus on repetitive tasks

Aptitude for operating other operating systems and software

Demonstrates a high degree of professionalism in communication, attitude, and teamwork

Strong reasoning and problem-solving skills

Preferred

Basic knowledge of bank's M&I system preferred

1-3 years of banking experience in operations or accounting preferred

General knowledge of the banking industry preferred

Two years recent experience in bank operations, digital banking, digital payment services, and/or retail banking, which includes working knowledge and proficiency in electronic funds transfer, and regulatory compliance in a financial services industry

Three years recent experience in bank operations, digital banking, digital payment services, and/or retail banking, which includes working knowledge and proficiency in electronic funds transfer, and regulatory compliance in a financial services industry

Ability to resolve out-of-balance situation

Two years college education preferred

Company

Trustmark Bank

Trustmark is a financial services company providing banking and financial solutions through offices in Alabama, Florida, Georgia, Mississippi, Tennessee and Texas.

Founded in 1889

Jackson, Mississippi, USA

1001-5000 employees

https://www.trustmark.com/

H1B Sponsorship

Trustmark Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (1)

2020 (1)