Six Flags Entertainment Corporation · 5 days ago
MGR Merchandise and Games
Muskegon, MI
Full-time
Onsite
Mid, Senior Level
5+ years expSix Flags Entertainment Corporation is seeking a Manager of Merchandise and Games who will provide operational assistance and support to the Park Manager. The role involves overseeing the retail division's operations to ensure high guest service levels and maximize revenue potential, while managing staff and financial performance.
Entertainment
Responsibilities
Supervise and coach merchandise and games staff to ensure high performance and guest satisfaction
Provide training, performance reviews, and disciplinary actions as needed
Create schedules and ensure adequate staffing to meet operational demands
Foster a positive work environment and enforce departmental standards
Assist in hiring entry level associates and supervision for area of responsibility to ensure locations are staffed appropriately for optimal efficiency and guest service
Allocate labor resources appropriately to the department, based on associate availability and staffing needs, including making adjustments in the moment
Prepare and analyze budgets to meet departmental goals. Track compliance on a daily basis and reporting any deviations
Support cost control strategies and monitor financial performance
Create and manage the Merchandise and Games budgets, including both labor and operational supplies
Complete required administrative paperwork and documentation
Coordinate the scheduling, timekeeping, and payroll for associates in the departments
Maintain effective communication with staff, departments, and leadership
Respond professionally to calls, emails, and radio communications
Communicate operational updates and guest feedback to senior leadership
Other duties as assigned
Qualification
Required
Bachelor's degree in merchandising or hospitality management. If not, a minimum of five-seven years in retail operations management or an equivalent combination of education, training, and experience that provides the required skills and abilities
Ability to handle a flexible and demanding schedule, including nights, weekends, and holidays
Excellent communication and problem-solving skills
Strong leadership and management skills with the ability to excel in a fast-paced environment
Although a portion of the job function will be carried out in an office environment, the position may require outdoor work in extreme weather conditions. This position requires walking and standing on concrete and asphalt for extended periods of time
Proficient in Microsoft Office
Valid driver's license required
Must pass a background check & drug screen per company policy
Company
Six Flags Entertainment Corporation
Six Flags Entertainment Corporation (NYSE: FUN) is North America’s largest regional amusement-resort operator with 26 amusement parks, 15 water parks and 9 resort properties across 16 states in the U.S., Canada and Mexico.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase