Customer Service Team Manager jobs in United States
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The Exchange · 10 hours ago

Customer Service Team Manager

positionUnited States - Texas - AAFES Headquarters (Dallas)
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

The Exchange is a retail specialist company seeking a Customer Service Team Manager to supervise a 24/7 call center staff. The role involves ensuring customer satisfaction, reviewing team performance, and implementing operational standards and policies.

E-CommerceGovernmentInternetRestaurantsRetailShopping

Responsibilities

Takes appropriate action to ensure customers are satisfied
Reviews team quotas, productivity and performance levels in order to meet or exceed operational goals
Trains, develops, and implements operational standards and policies
Provides recommendations and executes corporate programs and initiatives
Performs other duties as assigned

Qualification

Retail operations managementCall center managementData analysisCall center trainingCustomer satisfactionTeam developmentOperational standardsCorporate programs executionCommunication skills

Required

Two years of retail call center or retail operations management experience
Call center training and data analysis experience

Preferred

Bachelor's degree and retail call center or retail operations management experience
Call center training and data analysis experience preferred
ASSOCIATE OF BUSINESS ADMINISTRATION - Preferred
Certified Call Center Manager Certificate

Company

The Exchange

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For more than 115 years, the Exchange's mission has been to support the men and women of the armed forces during military operations
dateFounded in 1895
location
Dallas, Texas, USA
people-size10001+ employees
web-link
https://www.shopmyexchange.com/

Funding

Current Stage
Late Stage
Total Funding
$940M
2012-04-02Debt Financing· $200M
2009-11-05Debt Financing· $90M
2009-07-16Debt Financing· $650M

Leadership Team

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Mickey Bradford
Chief Technology Officer
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Mike Howard
COO
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Recent News

PR Newswire
Cohen Veterans Network Expands Internationally, Launching Mental Health Clinics in Asia for U.S. Military Families Stationed Abroad Alongside the Army & Air Force Exchange Service (AAFES)
2025-12-15
PR Newswire
Army & Air Force Exchange Service Celebrates 130 Years of Mission-Essential Support
2025-07-22
Company data provided by crunchbase