Senior Technical Program Manager, Amazon Connect jobs in United States
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Amazon · 7 hours ago

Senior Technical Program Manager, Amazon Connect

positionSeattle, Washington, USA
timeFull-time
remoteOnsite
senioritySenior Level
money$134K/yr - $231K/yr
date5+ years exp

Amazon is a leading cloud services provider, seeking a Senior Technical Program Manager for its AWS Applied AI Solutions organization. The role involves leading a team to design and deliver scalable, resilient systems for Amazon Connect, a cloud-based contact center solution, while maintaining a strong customer focus.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Lead a team to quickly design and deliver systems while maintaining a constant customer focus
Work with design, technical, and business leaders to set strategy and define the product
Drive, track, and report the development effort to leadership and partners
Define the engagement model and manage internal/external dependencies and relationships
Be a key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry

Qualification

Technical program managementSoftware developmentProject managementKPI/SLA definitionCross functional team managementCustomer focusProblem solvingTeam leadershipCommunication skills

Required

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Benefits

Equity
Sign-on payments
Medical
Financial
Other forms of compensation

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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