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Arrow Financial Corporation · 3 days ago

Electronic Banking Specialist - Glens Falls or Latham

Glens Falls, NY

Full-time

Onsite

Entry, Mid Level

$19/hr - $23/hr

2+ years exp

Arrow Financial Corporation is seeking dynamic, authentic individuals to join their Electronic Banking team. The Electronic Banking Specialist will be responsible for reviewing, researching, and resolving discrepancies in customer data while providing operational support and outstanding customer service.

Financial ServicesInsurance

Responsibilities

Research, report and provide resolution to exceptions in a timely manner according to department policies and procedures

Respond to all VISA disputes meeting department guidelines

Review data for proper authorizations and compliance and take action as appropriate

Update, modify and correct data meeting the department’s goals and objectives while following policies and procedures

Provide consistent and outstanding customer service by anticipating and reacting to internal and external customer needs

Qualification

Banking regulations knowledgeCustomer service skillsProblem solving skillsMicrosoft Office SuiteBilingual (Spanish/English)Task prioritizationCommunication skillsAttention to detail

Required

Associate degree or equivalent experience required

Excellent communication skills, both written and verbal, (Spanish and English bilingual a plus); comfortable speaking with customers, co-workers, and management

Proficient in Microsoft Office Suite: Word, Excel, and Outlook

Strong problem solving skills, ability to analyze and solve problems independently

Ability to prioritize multiple tasks/projects to meet deadlines

Must be able to sit for prolonged periods of time and walk/stand for brief periods of time

Must be able to repetitively use a telephone and computer mouse and keyboard

Ability to lift/move up to 15 lbs