Cornell Pump Company, LLC · 7 hours ago
IT Analyst
Virtual, Ohio, United States
Full-time
Onsite
Mid Level
$50K/yr - $60K/yr
4+ years expCornell Pump Company is a prominent leader in the centrifugal pump industry with over 75 years of experience and continuous growth. They are seeking an IT Analyst to provide reliable computer operations and responsive IT support for end users. This role involves troubleshooting technical issues, managing support requests, and performing desktop support tasks.
Machinery ManufacturingManufacturing
Responsibilities
Serve as the first point of contact for IT support requests, providing courteous and professional assistance to end users
Use the IT ticketing system to document, track, and manage support requests from initial report through resolution
Gather and document user information and issue details accurately
Prioritize, troubleshoot, and resolve technical issues; escalate complex problems to appropriate IT staff as needed
Perform hands-on desktop support, including installing and upgrading software and hardware, configuring systems, applying updates, and installing antivirus solutions
Use diagnostic tools, knowledge bases, and online resources to resolve issues efficiently
Conduct preventative maintenance on workstations, printers, and peripherals
Test solutions to ensure issues are fully resolved and follow up with users as needed
Identify recurring issues, analyze trends, and recommend improvements to reduce future problems
Create and maintain user documentation, including help guides and FAQs
Qualification
Required
College diploma or university degree in the field of computer science and/or 4 years equivalent work experience
Certifications in Windows or equivalent work experience
Proficiency in desktop and server hardware, including laptops, workstations, printers and other peripherals
Experience with Mac OS, Windows 11 and Windows Server (2016–2025)
Administrator experience with Microsoft 365, antivirus tools, PDF utilities, file compression software, CAD applications, and other business systems
Ability to diagnose, research, and resolve a wide range of computing issues
Excellent communication skills and a customer-focused approach
Ability to lift 50 pounds and perform equipment installation tasks safely
Work in confined spaces or under desks as required for cable and hardware connections
Mount monitors, move servers/printers/network equipment, and perform similar physical activities
Benefits
10 paid holidays and PTO starting at 2 weeks per year
401K Plan – Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting
Two medical plans: PPO and HDHP with HSA
Dental/Vision coverage
Pet Insurance
Company-paid Employee Assistance Program (EAP)
Two weeks of paid Parental Leave
Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
Additional Voluntary Life Insurance & AD&D
Supplemental health insurance: hospital, accident, and critical illness insurance
Safety Shoes: Get up to $250 reimbursed every two years
Prescription Safety Glasses: Get up to $250 reimbursement every two years
Company
Cornell Pump Company, LLC
EFFICIENT BY DESIGN since 1946: The story of Cornell starts in 1946 when five people working at Pacific Pump Company decided to head out on their own.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
R
Robert Ray
President
Company data provided by crunchbase