Staples Canada · 1 day ago
Customer Returns and Shipping Associate
Vacaville, CA, United States
Full-time
Onsite
New Grad, Entry LevelStaples Canada is a leading retail company focused on providing exceptional customer service. They are seeking a Customer Returns and Shipping Associate who will assist customers with their shipping needs and unpackaged returns while maintaining a collaborative and team-oriented retail culture.
E-CommerceInformation TechnologyOffice Supplies
No H1B
Responsibilities
Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service
Engage in and identify customer needs for shipping and explain different shipping options
Maintain the Shipping area to ensure efficient processing and storage of packages
Ensure supplies required to process Ship and Returns are in stock
Provide exceptional customer service to create a positive, inviting environment for customers
Understand and use basic selling skills to engage and present solutions
Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)
Qualification
Required
Able to work a flexible schedule based on the store's needs
Must be able to engage with customers and understand their needs to drive additional sales
Ability to lift/push/move materials up to the 100-pound range
Strong attention to detail, organization, ability to multi-task and manage priorities
Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
Manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Benefits
Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program
Associate discounts on in-store and online merchandise, services and warranty plans
Discounts at hundreds of retailers, restaurants and more
401(k) plan with a company match
Dental and vision insurance, full-time eligible for medical coverage
And many more benefits
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
Founded in 1991
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
Recent News
Ottawa Business Journal
2025-12-13
Canada NewsWire
2025-12-02
Company data provided by crunchbase