Chase ยท 22 hours ago
Client Service Specialist IV - Bilingual Portuguese/English Required
10420 Highland Manor Dr, Tampa, FL, 33610, US
Full-time
Onsite
Mid LevelJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Client Service Delivery Specialist IV, you will provide exceptional customer service and operational support, addressing client inquiries, troubleshooting issues, and identifying service referral opportunities based on client needs.
BankingFinancial Services
Responsibilities
Provide daily support within our operations, addressing client inquiries, and troubleshooting issues using your knowledge of our policies and procedures
Identify opportunities to refer services based on client needs, leveraging your understanding of our financial products and market trends
Qualification
Required
Baseline knowledge of client service operations, troubleshooting, and service referral
Demonstrate ability to apply policies and procedures to solve non-routine problems
Possess excellent communication skills with demonstrated ability to utilize probing questions to accurately assess inquiry or request
Ability to work in a fast-paced environment, adapt to change, and work effectively in a team environment
Strong interpersonal and communication Skills to effectively interact with clients and address their inquiries
Ability to accurately process transactions and ensure data integrity
Skills to manage multiple tasks efficiently in a fast-paced environment
Ability to identify common issues and provide straightforward solutions
Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time
Fluent in Portuguese and English languages (written, verbal, reading) communications
Preferred
Call center/ Chat Assist experience
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
Founded in 2000
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-13
2026-01-11
Financial IT
2026-01-09
Company data provided by crunchbase