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Planet 13 Holdings, Inc. · 19 hours ago

Cannabis Lounge Supervisor

Las Vegas, NV

Full-time

Onsite

Entry, Mid Level

1+ years exp

Planet 13 Holdings, Inc. is a leading Las Vegas dispensary that aims to provide top-quality recreational cannabis products. The Lounge Supervisor is responsible for assisting the General Manager in daily operations, ensuring compliance with policies and state regulations, and leading the lounge team to meet sales objectives.

CannabisRetailWholesale

Responsibilities

Assist in the day-to-day lounge operations, including opening and closing procedures for shifts

Adhere strictly to all regulations, policies, processes, procedures, and roles outlined in the employee handbook

Collaborate with senior leadership to enhance sales and increase traffic volumes

Follow company cash handling policies

Empower the team by providing clear direction, ongoing coaching, and support

Uphold the highest standards of presentation, customer service, and understanding of guests' needs

Address elevated customer service complaints with a high level of professionalism

Stay informed and knowledgeable about state and local laws, regulations, and industry news

Fulfill daily cleaning responsibilities

Stay current on all front-of-house and back-of-house policies and procedures

Stay informed on all Lounge Specialist procedures, policies, and workflow

Stay informed on all Inventory Specialist procedures, policies, and workflow

Stay informed on all Host Specialist procedures, policies, and workflow

Conduct employee uniform inspections

Lead daily pre-shift meetings

Ensure hourly sales numbers and guest counts are communicated hourly via the designated sales thread

Maintain a professional appearance and adhere to all company policies regarding dress code, personal hygiene, and appearance

Review and delegate job responsibilities to direct reports, including operations, facilities, cleaning, etc

Manage consumption lounge personnel as assigned by the General Manager

Participate in monthly management meetings

Communicate any work-related issues in the consumption lounge to the General Manager, such as guest complaints, employee work issues, safety concerns, product shortages, etc

May assist in the hiring process by participating in the interview process

Comply with all HR policies including confidentiality and non-disclosure

Assist with the implementation of company policies, standard operating procedures, and performance standards

Maintain a clean and organized work environment

Daily compliance with Company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules

Qualification

Cannabis experienceFood Safety Management certificationNevada Food Handler Safety CardMicrosoft Office proficiencyCustomer ServiceLeadershipAnalytical skillsSales SkillsDependabilityQuality ManagementEthicsProblem SolvingCommunication skillsTeamworkAdaptabilityConflict ResolutionInitiative

Required

Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience

Must possess a Nevada Food Handler Safety Card

Possession of SERV Safe/Food Safety Management certification is required

Annual METRC Retail Workshop training/certification required (company paid)

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

Ability to write speeches and articles for publication that conform to prescribed style and format

Ability to effectively present information to top management, public groups, and/or boards of directors

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

To perform this job successfully, an individual should be proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and industry-specific software

Must be 21 years of age or older

NV State Agent Card Required

OSHA 10 Required (company paid) to be completed within 6 months of hiring