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Nalco Water, An Ecolab Company · 4 days ago

Field Service Technician

Springfield, MA

Full-time

Onsite

Entry Level

$39K/yr - $58K/yr

1+ years exp

Nalco Water, an Ecolab company, is committed to helping customers conserve water and improve operational performance. The Field Service Technician will provide expert service and support for water treatment systems while building strong customer relationships.

Responsibilities

Deliver expert service and support for cooling tower cleaning and water disinfection

Provide technical support and escalate complex challenges as needed

Build strong relationships with customers and promote best practices

Ensure full compliance with safety policies and procedures

Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts

Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans

Provide technical support to customers; identifying and resolving customer pain points, escalating as required

Install: Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at customer accounts

Service multi media filters

Service and install water softeners

Qualification

Water treatment experienceMechanical aptitudeChemical feed equipmentMicrosoft Office SuiteCooling towers familiarityCustomer relationship buildingTechnical support

Required

High school diploma or equivalent

1 years of experience in water treatment or an industrial/mechanical environment

Position requires a current and valid Driver's License with no restrictions

Lifting up to 50 pounds

Exposure to hot, cold, noisy, or dirty environments

Stooping, kneeling, crouching, reaching, balancing, walking, standing, climbing

No immigration sponsorship available for this position

Preferred

Associate's degree or trade school certification

Demonstrated mechanical aptitude

Experience in water treatment or specialty chemical industry

Familiarity with boilers, cooling towers, and wastewater treatment systems

Proficiency with Microsoft Office Suite

Benefits

Comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources