Apply on Employer Site

University Orthopedics · 7 hours ago

Administrative Assistant

Dudley, Providence, RI, US

Full-time

Onsite

New Grad, Entry Level

University Orthopedics is seeking an Administrative Assistant to perform a variety of duties specific to the appropriate scheduling of patient office visits for the Physician. The role requires exceptional organizational and people skills to ensure patient satisfaction and efficient office operations.

Health CareHealth DiagnosticsMedical

Responsibilities

Ensure that all appropriate paperwork is completed prior to scheduling appointments

Communicate all necessary information to patients regarding office appointments

Answer and triage patient phone calls

Process and complete Workers' Compensation medical affidavits

Manage patient complaints and works to resolve issues to ensure patient satisfaction

Ensure accuracy of patient registration and scheduling

Responsible to obtain appropriate authorizations for procedures on the physician’s schedule

Responsible for scrubbing the physician schedule 3 days in advance to confirm PCP referrals are in place. Additionally, responsible for obtaining referrals for existing patients

Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts

Review electronic faxes and incoming orders for the office and process requests as needed

Responsible for office medical records management

Update historical medical records to EMR system

Assist with surgical scheduling, including but not limited to, answering patients’ preoperative and postoperative questions and help facilitate getting appropriate paperwork to surgical facilities

Provides administrative coverage within the division when necessary

Additional duties as assigned by the Manager to meet department needs