Paessler GmbH · 1 month ago
Senior Customer Success Manager (all genders)
United States
Full-time
Remote
Senior Level
5+ years expPaessler GmbH is a dynamic software company focused on reducing resource consumption through monitoring solutions. They are seeking a Senior Customer Success Manager to build and lead their new Customer Success function, working closely with strategic customers to ensure they derive maximum value from the PRTG solution.
Cloud ComputingEnterprise SoftwareNetwork SecuritySoftware
Responsibilities
Own customer relationships for Paessler’s top accounts in your region
Lead strategic onboarding, expansion planning, product adoption initiatives, and periodic business reviews
Build adoption playbooks and standardized success motions that can scale across teams and regions
Identify risk, create remediation plans, and coordinate cross-functional execution to drive customer outcomes
Surface upsell and expansion opportunities aligned with customer goals and hand them to Sales as qualified leads
Collaborate with Product by providing structured feedback, usage insights, and customer perspective for roadmap planning
Work closely with Renewals to ensure commercial alignment and predictable renewal cycles
Lead strategic conversations with senior IT decision-makers to help them align PRTG usage to their organizational goals
Qualification
Required
5+ years of experience in Customer Success or account management within a SaaS environment
Prior experience working with enterprise or strategic accounts (IT/OT/Network Monitoring experience preferred but not required)
Ability to build trusting, long-term relationships with technical and business stakeholders
Strong communication and facilitation skills, capable of leading executive-level discussions
A builder's mindset, comfortable crafting processes, templates, and success plans from scratch
Data-driven approach to customer health, adoption metrics, and risk identification
Preferred
Familiarity with cloud, networking, or monitoring technologies is a plus
Benefits
Health insurance at no cost for employees
Wide range of training and personal development opportunities
A structured onboarding phase with support from experienced colleagues
Company
Paessler GmbH
We believe monitoring plays a vital part in reducing humankind's consumption of resources.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Turn/River Capital
2024-05-23Private Equity
Leadership Team
Jason Teichman
Chief Executive Officer
Helmut Binder
Executive Chairman
Recent News
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