Yeo & Yeo HR Advisory Solutions (Amy Cell Talent) · 1 day ago
Director of Fixed Route Operations
Kalamazoo, MI
Full-time
Onsite
Director/ExecutiveMetro is the public transportation provider serving Kalamazoo County, with a history that stretches back to 1900. The Director of Fixed Route Operations works collaboratively with the leadership team to oversee day-to-day route operations, manage staff, and ensure compliance with regulations while promoting a collaborative team environment.
EmploymentHuman ResourcesRecruitingStaffing Agency
Responsibilities
Oversees the day-to-day route operations, including managing the dispatch center and staff, and managing inter-departmental and community-based projects
Ensures sound public relations and responsive customer service by analyzing adequacy of customer service procedures, resolving problems, and determining communication methods
Develops and implements short- and long-range plans, policies, and procedures for the organization
Provides direction, oversight, and consultation to supervisors and managers regarding operational work responsibilities such as route planning, driver scheduling, staffing, equipment updates/purchases, safety, and personnel issues
Collect, manage, and analyze data to improve operations and create reports for the board and for state/federal grants
Implement and ensure compliance with the CBA and assist in the management of the grievance process
Cultivates and maintains strong relationships and promotes a collaborative team environment with Metro’s Leadership Team, division managers and employees, and external government agencies
Ensure compliance with local, state, and federal regulations, such as overseeing ADA coordination and following OSHA safety standards
Partners with human resources relating to performance management, progressive discipline, attendance practices, policies, staffing, and terminations; provide positive and constructive training, coaching, and feedback to employees
Collaborates with management to develop and support a strong succession-planning program within the organization
Qualification
Required
Senior Manager/Supervisor experience
Strong communication skills
Leadership skills
Team-building skills
Ability to oversee day-to-day route operations
Experience managing a dispatch center and staff
Ability to manage inter-departmental and community-based projects
Experience in public relations and customer service
Ability to analyze customer service procedures and resolve problems
Experience developing and implementing plans, policies, and procedures
Ability to provide direction and oversight to supervisors and managers
Experience with route planning, driver scheduling, staffing, equipment updates/purchases, safety, and personnel issues
Ability to collect, manage, and analyze data to improve operations
Experience creating reports for the board and for state/federal grants
Knowledge of compliance with CBA and grievance management
Ability to cultivate and maintain strong relationships
Knowledge of local, state, and federal regulations
Experience overseeing ADA coordination and OSHA safety standards
Experience partnering with human resources on performance management and staffing
Ability to provide training, coaching, and feedback to employees
Experience developing and supporting succession-planning programs
Company
Yeo & Yeo HR Advisory Solutions (Amy Cell Talent)
Yeo & Yeo HR Advisory Solutions provides tailored HR and talent acquisition strategies that empower organizations to thrive.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2025-01-01Acquired
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